Intermediate Claims Adjudicator

Manulife Financial; Quebec; Remote; CAD 50,000 - 85,000; Full time

Job summary

Manulife Financial is seeking an Intermediate Claims Adjudicator to join their team. This role requires a professional who can efficiently manage customer claims, ensuring accuracy and providing top-notch service in a dynamic environment. The ideal candidate will possess strong interpersonal skills and thrive under pressure, contributing to a meaningful customer experience. Join a leading financial services provider and make a difference in clients' lives.

Benefits

Flexible working environment

Customizable benefits package

Retirement savings plans

Qualifications

• 1-2+ years’ experience in adjudicating claims.
• Customer service-oriented individual.
• Excellent communication skills for various stakeholders.

Responsibilities

• Provide exceptional service to customers and handle claims efficiently.
• Review claims and underwriting files to verify information.
• Document claims accurately and maintain records.

Skills

Empathy

Interpersonal Skills

Customer Service

Attention to Detail

Critical Thinking

Stress Management

Job description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Manulife Insurance business unit is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent financial advisors across the country, we offer a suite of innovative wealth and protection solutions, including: segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long-term care and disability products.

We are currently seeking anIntermediate Claims Adjudicatorfor our client base across Canada. Empathic, professional, highly organized and tenacious, the successful candidate thrives in a team environment and is motivated to maintain exemplary customer service to our clients when it matters most.

Position Responsibilities:

• Consistently provide exceptional service to customers and non-customers by demonstrating the highest level of professionalism, empathy and through active listening

• Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefits

• Document the claim file to ensure an accurate record of events that transpire in the claim handling

• Obtain proper file information and review with policy provisions to verify eligibility

• Accurately maintain claim records on the system to ensure accuracy of reserve calculations

Required Qualifications:

• 1-2+ years’ experience in adjudicating claims.

• Customer service-oriented individual.

• Excellent interpersonal skills with good oral and written communication skills for use in dealing with internal and external customers, claimants, brokers, physicians and employees.

Preferred Qualifications:

• Ability to respond constructively and decisively in high-pressure or emotional situations, and adapt positively to change.

• Strong attention to detail with critical thinking skills.

• Thrive in a high-energy environment.

• Embrace a mindset focused on continuous improvement.

• Evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate

• Adapts and stimulates change to achieve the desired results

• Drives forward towards objectives in the face of adversity and resistance

• Owns problems through to resolution; makes timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance and the customer experience

• Ability to manage high volumes of cases within aggressive deadlines

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-REMOTE

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽https://www.manulifeim.com/institutional/tw/en.

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Referenced Salary Location

加拿大, 魁北克省 -全職遠端工作

Working Arrangement

遠端工作

Salary range is expected to be between

$50,700.00 CAD - $84,500.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.