Intermediate Business System Analyst, Enterprise Platforms

Equitable Life of Canada; Waterloo; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a motivated Intermediate Business Systems Analyst to enhance their Enterprise Content Management team. In this hybrid role, you'll leverage your analytical expertise to drive efficiency and business value across various teams. You'll collaborate with both technical specialists and business units to streamline processes and implement automation solutions. This is a fantastic opportunity to join a company recognized as one of the top employers in the Waterloo Area, where your contributions will directly impact business success and innovation. If you're passionate about technology and continuous improvement, this role is perfect for you.

Benefits

Annual bonus program

Company-paid benefits program

Paid volunteer day

Pension program with employer matching

Tuition support

Onsite cafeteria

Discounts on company products

Employee resource groups

Regular company events

Qualifications

• 5+ years as an IT Business Systems Analyst in insurance or financial sector.
• Strong communication and documentation skills for non-technical audiences.

Responsibilities

• Provide operational support for Enterprise Content Management solutions.
• Lead business solution analysis for enhancement initiatives.

Skills

Analytical Skills

Communication Skills

Documentation Skills

Process Optimization

Interpersonal Skills

Education

Post-secondary education in computer science

Management information systems

Information science

Tools

SQL

Microsoft Office Suite

Hyland’s OnBase

Job description

Intermediate Business System Analyst, Enterprise Platforms

Monday, April 21, 2025

At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.

Position Title: Intermediate Business Systems Analyst, Enterprise Platforms
Reports To: Technology Manager, Enterprise Platforms
Department: IT
Term: Permanent Full Time

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

The Opportunity: We are seeking a highly motivated Intermediate Business Systems Analyst to join our Enterprise Content Management team! In this role, the successful candidate will be a highly analytical specialist, responsible for both business and technical analysis, focused on bringing efficiency and business value to various business teams utilizing components of Equitable’s capture, imaging, and business process automation solutions.

We are looking for an individual who is passionate about how technology drives business. Someone who understands how continuous improvement and automation can help business succeed today and in our future. Are you a passionate analytical specialist and collaborator that speaks the language of both the business and technology? Are you excited about supporting and enhancing business critical workflows with automation across the enterprise? Do you enjoy partnering with technical specialists and a wide variety of business teams to analyze and solve challenges?

Now is an exciting time to join one of the Waterloo Area’s Top Employer for 2025 and Southwestern Ontario’s Top Employers for 2024!

What you will be doing:

• Be part of a dynamic IT team that provides first level operational support of Enterprise Content Management solutions and provides initial triage of business system issues and enhancement requests.
• Lead business solution analysis for small to medium enhancement initiatives. Apply strong analytical and critical thinking skills as well as technical knowledge to clarify current business processes, and the value drivers and attributes of the business requirements for change.
• Perform quality assurance testing, including creation and execution of test strategies, test plans, executing test cases and defect management, to ensure solution quality and functional acceptability.
• Partner with technical members of the team to determine use cases and finalize solution approach. Clearly document solutions into a functional technical specification document that successfully translates requirements into a solution that is consumable by business and IT Developers.
• Engage and collaborate closely with business teams, senior ECM team members and other IT teams to identify and drive opportunities for improvement and business efficiencies.

What you will bring:

• Minimum 5 years’ experience as an IT Business Systems Analyst in the insurance or financial sector.
• Excellent communication and documentation skills. The ability to translate complex ideas in simple language for non-technical audiences and skilled at documenting business processes into use cases or user stories.
• Highly process-driven and detailed-oriented. Excel at optimizing process and thinking logically.
• Experience with enterprise workflow, queue management or business process automation technologies will be an asset (e.g., Hyland’s OnBase solution).
• Dedication to learning business processes and ensuring excellent customer service in supporting a variety of applications.
• Team-oriented and skilled in working within a collaborative environment. Strong interpersonal and partnership building skills; can reach out and engage a variety of individuals.
• General IT knowledge including basic understanding of integration API/Webservices, networks and active directory.
• Post-secondary education in computer science, management information systems or information science, and/or equivalent working experience.
• Good understanding of the IT solution delivery lifecycle (systems environments, quality assurance and change management).
• Working knowledge of SQL/Access queries and Microsoft Office Suite.

What’s in it for you:

• A healthy work-life balance with employee wellness top of mind.
• Annual bonus program, annual vacation allowance, and company-paid benefits program.
• An additional paid volunteer day each year so you can spend time giving back to the community.
• Immediate enrollment in the company’s pension program with employer matching.
• Employee resource groups that support an inclusive work environment.
• Tuition support and specialized program assistance.
• An onsite full-service cafeteria with a variety of daily options.
• Discounts on company products and services, and access to exclusive employee perks.
• Regular EQ Together events focused on company togetherness and collaboration.

As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above).
• Undergo a criminal background check.

This role is open due to an existing vacancy.

To learn more about Equitable, we encourage you to explore our organization.

At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at [e-mail] if you would like to receive our job postings in an alternative format or require an accommodation with the application process.

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• Job Family Individual Contributor - Non Transactional