Intermediate Business Analyst

Randstad Canada; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A staffing and recruitment agency is seeking an Intermediate Business Analyst in Toronto for a 6-month contract. The applicant should have over 5 years of experience in business process analysis, requirement gathering, and product management in transit operations. The role is hybrid, requiring 3 days onsite and 2 days remote work, and offers a competitive industry rate.

Benefits

Hybrid work model

Competitive salary

Qualifications

• 5+ years of experience in business analysis within a transit agency.
• Demonstrated experience with product ownership and Agile processes.
• Exceptional analytical skills and ability to manage complex projects.

Responsibilities

• Conduct in-depth analysis of business processes and workflows.
• Gather and document comprehensive business requirements.
• Define and manage the product backlog.

Skills

Business process analysis

Gathering and analyzing requirements

Product backlog management

User acceptance testing

Agile methodologies

Strong communication skills

Education

Bachelor's degree in relevant field

Tools

Jira

Azure DevOps

Confluence

Job description

Do you have 5+ years conducting in-depth analysis of business processes, workflows, and systems within the transit agency and bus operations? Do you have 5+ years gathering, analyzing, and documenting comprehensive business requirements, user stories, use cases, and functional specifications through various elicitation techniques (interviews, workshops, surveys, etc.)? If so, this would be a great opportunity for you!

Our client is looking for an Intermediate Business Analyst for a 6 month contract in Toronto.
This is a hybrid role.



Advantages
• Hybrid: 3 days onsite / 2 days remote
• Earn a competitive rate within the industry



Responsibilities
• Business Analysis:
Conduct in-depth analysis of business processes, workflows, and systems within the transit agency and bus operations.
Gather, analyze, and document comprehensive business requirements, user stories, use cases, and functional specifications through various elicitation techniques (interviews, workshops, surveys, etc.).
Perform gap analysis and recommend solutions to improve operational efficiency and effectiveness.
Create and maintain detailed documentation, including process flows, data models, and system diagrams.

• Product Ownership:
Act as the primary liaison between business stakeholders and technical development teams, representing the voice of the customer and business needs.
Define, prioritize, and manage the product backlog, ensuring alignment with strategic goals and business value.
Collaborate with development and QA teams throughout the Agile software development lifecycle, participating in sprint planning, daily stand-ups, reviews, and retrospectives.
Translate high-level business requirements into actionable user stories with clear acceptance criteria.
Facilitate decision-making and conflict resolution among stakeholders to ensure successful product delivery.
Oversee user acceptance testing (UAT) to ensure solutions meet business requirements and quality standards.
Monitor product performance post-launch and identify opportunities for continuous improvement.


Qualifications
Must Haves:

• 5+ years conducting in-depth analysis of business processes, workflows, and systems within the transit agency and bus operations.

• 5+ years gathering, analyzing, and documenting comprehensive business requirements, user stories, use cases, and functional specifications through various elicitation techniques (interviews, workshops, surveys, etc.).

• 5+ years defining, prioritizing, and managing the product backlog, ensuring alignment with strategic goals and business value.

• 5+ years overseeing user acceptance testing (UAT) to ensure solutions meet business requirements and quality standards.

Qualifications:

Minimum of 5-7 years of combined experience in Business Analysis and/or Product Ownership roles.
Demonstrated experience working within a Transit Agency is essential.
Proven experience on projects with understanding the unique stakeholder landscape, procurement processes, and regulatory environments.
Strong understanding and experience with Bus Operations, including but not limited to, dispatch, scheduling, fleet management, maintenance systems, and real-time information systems.
Bachelor's degree in Business Administration, Computer Science, Engineering, Transportation Planning, Administration, or a related field, or equivalent practical experience.
Proficiency in Agile methodologies (Scrum, Kanban) and tools (e.g., Jira, Azure DevOps, Confluence).
Exceptional analytical and problem-solving skills with the ability to break down complex issues into manageable components.
Superior communication, presentation, and interpersonal skills, capable of effectively engaging diverse technical and non-technical stakeholders.
Ability to facilitate productive meetings, drive consensus, and influence outcomes.
Experience with requirements management tools and techniques.
Proactive, self-starter with a strong sense of ownership and accountability.

Nice-to-Have Skills/Experience:

Relevant certifications (e.g., CBAP, CSPO).
Experience with data analysis and reporting tools.
Familiarity with UX/UI principles.
Knowledge of accessibility standards and requirements.


Summary
If you are interested in the Intermediate Business Analyst role in Toronto, please apply online at www.randstad.ca. Qualified candidates will be contacted.


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.