Intermediate Adjuster (Property)

SGI; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading property insurance provider is seeking a Claims Adjuster in Toronto to investigate and settle property insurance claims. This role involves negotiating settlements and maintaining relationships with brokers. Candidates should have a diploma in a relevant field and 3 to 5 years' experience in claims handling. The position offers a hybrid work model, allowing flexibility between home and office.

Qualifications

• 3 – 5 years’ experience in residential, commercial and liability claims handling.
• Ability to prioritize workload and meet strict deadlines.

Responsibilities

• Investigate, evaluate, and settle property insurance claims.
• Conduct interviews and negotiate claims settlements.
• Develop and maintain relationships with broker partners.

Skills

Knowledge of Ontario’s property insurance legislation and regulations

Verbal and written communication skills

Time management skills

Interpersonal and negotiation abilities

Education

A two-year diploma from an accredited post-secondary education institution

Job description

Out-of-Scope

Permanent, Full-Time

Location – Toronto

Close Date: Tuesday, September 23, 2025

Work Location: This role is eligible for hybrid – this means you’ll have the flexibility of working from home and in the office, on a scheduled rotation.

The successful candidate will be responsible for investigating, evaluating and settling property insurance claims for Coachman/SGI CANADA (Ontario). In this role you will collect, review and analyze claim information to determine damage and values; interprets applicable acts, regulations and policy coverages; and negotiates claims settlements.

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Claims Investigation and Adjusting

• Conducts interviews to establish and adjust reserves for claims
• Investigates, examines, negotiates and settles moderately complex property and commercial claims.
• Assigns and provides direction to Independent Adjusters and other service providers on claims when required.
• Administers claims payments and settlements.
• Recognizes, determines and pursues subrogation and salvage opportunities.
• Confirms coverage in accordance with the policy wordings and applicable legislation and regulations.
• May conduct site visits to determine the scope of the damage or loss.
• Prepares files for legal action and represents the interests of the company in legal proceedings and/or other judicial, legal institutional, or regulatory groups or bodies.
• Ensures required forms and documents are completed and maintains claim records and files in accordance with corporate standards and provincial regulations.
• Engages appropriate expertise when needed to assess risk and coverage application as per company guidelines.
• Responds to inquiries for challenging claims and advances to appropriate company representatives where added authority or input is required.
• Responds to complex issues arising through claims handling and offers suggestions for equitable resolution.

Customer Experience

• Addresses coverage decision responses and payments in a concise and timely fashion.
• Provides updates and information to all stakeholders to promote transparency and efficiency in the claims handling process.
• Anticipates client needs and seeks to find solutions while adhering to company guidelines.

Relationship Management

• Develops and maintains relationships and communication with broker partners to promote trust and confidence in claims processes and procedures.
• Participates in and supports a team environment where collaboration and input is valued and respected by its members.
• Acquires new information from industry sources and proposes ideas for process improvement and efficiencies.

Leadership

• Actively contributes to and supports a culture of a high performing workforce.
• Participates in divisional succession plans, ensuring ongoing professional and career development and supports development of others.
• Supports a culture of leadership accountability to effectively deliver on strategic and corporate strategies.
• Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management

• Enables the success of programs and policies that are in alignment with corporate, strategic and divisional strategies.
• Manages risk in area of authority.
• Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

Education & Experience

• A two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business.
• 3 – 5 years’ experience in residential, commercial and liability claims handling.

Knowledge, Skills and Abilities

• Knowledge of Ontario’s property insurance legislation and regulations
• Knowledge of property insurance policy wording.
• Knowledge of the principles and practice of insurance and techniques related to the settlement of claims.
• Skill in determining actual cash values, depreciation, repair and replacement costs applicable for property claims.
• Time management skills with the ability to prioritize workload and meet strict deadlines.
• Verbal and written communication skills, interpersonal and negotiation abilities and organizational skills.

Behavioural Competencies

Leader Level 2 – Applies (Self & Others)

• Accountability - Goes Beyond Basic Expectations to Implement Customer/Partner Focused Solutions
• Business Acumen - Applies Business Fundamentals and Thinks in Future-Oriented Terms
• Change Agility - Is Nimble; Shifts Gears Quickly and Comfortably
• Leadership - Leads Self and Others

Posting Close Date: September 23, 2025

As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.