Interim Lead

Sephora; Regina; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the beauty industry seeks a Team Lead for their Regina location. The role involves driving sales, coaching team members, ensuring exceptional client service, and managing store operations, all while engaging with a passion for beauty. Candidates should possess retail experience and strong client service skills, adaptable to a dynamic retail environment.

Benefits

Discounts on products

Gratis products

Exclusive brand events

Training for career growth

Qualifications

• 1 to 3 years' experience in a similar role at a comparable store.
• Strong client service skills.
• Effective time management and problem-solving skills.
• Flexible availability during peak retail hours.

Responsibilities

• Ensure all team members execute Sephora's selling model effectively.
• Drive sales and services at the Beauty, Skin, and Fragrance Studio.
• Lead store operations and manage inventory within company guidelines.

Skills

Client Service Skills

Time Management

Problem Solving

Adaptability

Job description

Job ID: 262847

Store Name/Number: SK-SmartCentres Regina E (1594)

Address: 2046 Prince of Wales Drive, Regina, SK S4V 3A6, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

You'll love working here...

As a Team Lead, you will be assigned to a specific area such as Client Experience, Beauty Services, or Operations, or a combination of these. You will be responsible for ensuring team members perform services according to Sephora standards, execute Sephora's selling model, and provide outstanding client service to meet and exceed store and company objectives. Your responsibilities include:

• Sales Experience: Ensure all team members properly execute Sephora's selling model, "Get, Give, Teach." Drive sales and services at the Beauty, Skin, and Fragrance Studio.
• Training & Development: Ensure Services Coordinators are trained to manage the Studio and drive services daily. Collaborate with store/district experts to provide product, category, and brand training. Facilitate Sephora training sessions.
• Maintain a Coaching Culture: Participate in selecting, training, and certifying SUBC Facilitators and coaches. Ensure they meet or exceed expectations through regular store classes.
• Makeup & Skincare Passion: Demonstrate artistry skills through conducting makeovers and skincare services as needed.
• Passionate about Clients: Act as the Director in Charge (DIC) within the store and engage with clients and team members on-stage whenever possible.
• Employee Engagement: Demonstrate Sephora values including Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
• Operational Excellence: Lead store operations, ensuring all operational processes are completed per company standards.
• Inventory Management: Manage store inventory, including shipping, receiving, returns, and cycle counting, within company guidelines.
• Visual Merchandising: Ensure merchandising and visuals meet company standards. Oversee cleaning crews, providing feedback and coaching as necessary.

We'd love to hear from you if...

• You have 1 to 3 years' experience in a similar role at a comparable store or internal experience.
• You demonstrate strong client service skills.
• You have effective time management and problem-solving skills.
• You can manage multiple tasks and adapt to changing priorities.
• You have flexible availability during peak retail hours, including nights, weekends, and holidays.

While at Sephora, you'll enjoy...

• The people: Work with top industry talent you can be proud of.
• The perks: Enjoy discounts, gratis products, and exclusive brand events.
• The education: Receive training to support your career growth and professional goals.