Interim Client Experience Manager, 12 Month Contract

Socket.dev; City of Langley; On-site; CAD 55,000 - 69,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits program

Learning & development

Job summary

Sephora Canada in Langley is seeking an Interim Manager to oversee all services, classes and events at the store, supporting in-store Beauty, Skincare and Fragrance Studio operations and staff.

You will manage the Beauty Studio daily, mentor the team, drive client experience through in-store technology, coordinate Online Reservation, plan events, and foster training, development and performance feedback for Beauty Advisors; you will often act as Manager on Duty.

Qualifications

• 2–4 years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Excellent verbal and written communication skills and ability to influence business partners at all levels.
• Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Responsibilities

• Manage all services, classes and events in the store and oversee Beauty, Skincare and Fragrance Studio operations.
• Coordinate in-store technology innovations to elevate the client experience.
• Oversee the Online Reservation system, publish availability and schedule classes.
• Plan and staff in-store events to maximize learning and sales opportunities.
• Manage training and certifications for Beauty Advisors and provide development opportunities.
• Participate in performance management and provide timely feedback for improvement.
• Act as Manager on Duty, engaging with clients and staff.

Skills

Staff management

Event management

Customer service

Team development

Job description

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID:

295867

Store Name/Number:

BC-Willowbrook Langley (1506)

Address:

9705 Fraser Hwy, Langley, BC V3A 7E9, Canada (CA)

Full Time/Part Time:

Full Time

Position Type:

Regular

Vacancy Status:

This position is for an existing, open vacancy

You’ll love working here…

As an Interim Manager, you will be responsible for managing all services, classes and events in a specific Sephora store location. You will support in all service-related areas such as the Beauty, Skincare and Fragrance Studio (as applicable) and classes within the store.

• Beauty Studio Management. Manage the daily operations at the Beauty, Skincare and Fragrance Studio (as applicable). Ensure that the Coordinator, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
• Embracing Innovation. Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
• Client Experience. Manage the Online Reservation system including publishing Beauty Advisors availability and classes. Ensure staffing levels are adequate to support increased services, while ensuring client check-in process is efficient.
• Event Management. Manage all in-store events with the services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
• Training & Development. Manage the development and certifications process for Beauty Advisors. Provide opportunities to elevate their artistry skills whenever possible.
• Performance Assessment & Development. Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about Clients. Regularly act as Manager on Duty within the store. Engage with Beauty Advisors and clients on-stage.

We’d love to hear from you if…

• You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

ADDITIONAL INFORMATION

Physical Requirements:

• Work in a fragrance filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

The compensation ranges betweenCAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.