Interim Client Experience Manager, 12 Month Contract

LVMH Group; City of Langley; On-site; CAD 55,000 - 69,000; Full time

Job summary

Sephora Canada in Langley, BC is seeking an Interim Client Experience Manager for a 12-month contract to lead Beauty Studio operations, enhance client experiences, and manage events. The role requires 2–4 years in a similar environment, excellent communication, and the ability to build and develop store teams.

Responsibilities include managing reservations, staffing, training, and performance feedback, while acting as Manager on Duty and engaging with clients and advisors on-stage.

Qualifications

• 2–4 years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Excellent verbal and written communication skills with ability to influence partners at all levels.
• Proven ability to recruit, train, and develop store leaders to build teams and drive sales.

Responsibilities

• Oversee daily operations of Beauty Studio, Skincare and Fragrance Studio.
• Ensure Beauty Advisors leverage technology to elevate in-store experiences.
• Manage Online Reservation system and ensure staff coverage for increased services.
• Plan and staff in-store events to maximize client learning and sales opportunities.
• Oversee training and certifications for Beauty Advisors to elevate artistry.
• Participate in performance management and provide timely feedback for improvement.
• Act as Manager on Duty and engage with clients and staff on-stage.

Skills

Team leadership

Client experience

Communication skills

Job description

Interim Client Experience Manager, 12 Month Contract

Interim Client Experience Manager, 12 Month Contract

Profile

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 295867

Store Name/Number: BC-Willowbrook Langley (1506)

Address: 9705 Fraser Hwy, Langley, BC V3A 7E9, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

You’ll love working here…

• Beauty Studio Management. Manage the daily operations at the Beauty, Skincare and Fragrance Studio (as applicable). Ensure that the Coordinator, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
• Embracing Innovation. Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
• Client Experience. Manage the Online Reservation system including publishing Beauty Advisors availability and classes. Ensure staffing levels are adequate to support increased services, while ensuring client check-in process is efficient.
• Event Management. Manage all in-store events with the services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
• Training & Development. Manage the development and certifications process for Beauty Advisors. Provide opportunities to elevate their artistry skills whenever possible.
• Performance Assessment & Development. Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about Clients. Regularly act as Manager on Duty within the store. Engage with Beauty Advisors and clients on-stage.

We’d love to hear from you if…

• You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

ADDITIONAL INFORMATION

Physical Requirements:

• Work in a fragrance filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

The compensation ranges betweenCAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.