Interim Assistant Manager, Barrie South

Mark's Work Wearhouse Ltd.; Barrie; On-site; CAD 50,000 - 70,000; Full time

Job summary

A retail company in Barrie, Ontario, is seeking an Assistant Manager – Store Operations Manager for a 1-year contract. The ideal candidate will lead the customer service team, manage operational procedures, and promote a positive work environment. Strong communication, coaching abilities, and 3-5 years of retail experience are required. The position offers a diverse range of responsibilities in a dynamic retail setting.

Qualifications

• Proven ability to coach, mentor, and develop team members.
• 3-5 years of retail experience required.
• Exceptional communication and organizational skills.

Responsibilities

• Provides leadership, coaching, and ensures delivery of service standards.
• Implements compliance with operating procedures and policies.
• Creates daily plans for operational activities.

Skills

Coaching and mentorship

Communication skills

Organizational skills

Retail experience

Basic computer skills

Job description

Assistant Manager – Store Operations Manager (1 yr contract)

What you’ll do

Customer Service

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
• Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
• Provides an exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Supports the customer experience through timely processing and movement of inventory to the sales floor.

Operations

• Implements, communicates, and ensures compliance with all operating procedures, processes, and policies.
• Manages scheduling and follow-up of shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
• Assists in the preparation and execution of annual inventories.
• Follows and ensures compliance with all corporate LP, cash, audit, and OH&S policies and procedures.
• Assumes responsibility for all store operations in the absence of the Store Manager.

Training

• Provides leadership to the team, coaching and following up to ensure the delivery of service standards to each customer.
• Creates and communicates the Daily Game Plan for operational activities.
• Leads effective shift starter meetings and coaching sessions with clear and concise communication.
• Follows up to ensure required training is completed within designated timeframes.

Leadership

• Acts as a brand ambassador by promoting brands and culture.
• Motivates the team through recognition programs, store contests, customer compliments, etc.
• Maintains performance management expectations, including progressive discipline when necessary.
• Follows disciplinary processes consistently and impartially.
• Promotes a positive, inclusive, and empowering work environment.

What you’ll bring

• Proven ability to coach, mentor, and develop team members through setting expectations, communication, coaching, feedback, and support.
• Ability to build and manage daily and weekly plans for the department and store.
• Exceptional communication and organizational skills.
• Strong training and mentoring skills.
• 3-5 years of retail experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

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