Interaction Designer

Finance Professionals Inc.; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a talented Interaction Designer to join their team in Toronto. In this pivotal role, you will collaborate with product owners and developers to create an innovative business banking portal, focusing on payment modernization. Your expertise in interaction design, user flows, and prototyping will be essential as you work to enhance user experiences across multiple channels. This position offers the chance to influence design decisions and contribute to a project that aims to redefine banking experiences. If you are passionate about user-centric design and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Minimum 5 years of experience in interaction design for digital products.
• Strong knowledge of accessibility best practices and design inclusivity.
• Experience in applied research and integrating user feedback.

Responsibilities

• Design features and tools for a new business banking portal.
• Collaborate with product owners and developers to enhance user experience.
• Manage multiple projects and adapt to shifting priorities in an agile environment.

Skills

Interaction Design

User Flows

Wireframing

Prototyping

Accessibility Best Practices

Stakeholder Management

Collaboration Skills

Design Thinking

Communication Skills

Lateral Thinking

Education

BA/BS in Design

Human Computer Interaction

Computer Science

Tools

Figma

Mural

UserTesting.com

Job description

Our client, a leading financial institution in Downtown Toronto, is looking for an Interaction Designer to act as a strategic partner to product owners, business analysts, and other stakeholders to identify requirements and frame them from a user experience perspective. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in Role: This designer will be working with a team to design, build, and launch a new industry-leading business banking portal for commercial banking clients. Our team’s focus is specifically on payment modernization.

Will be the embedded designer on one squad. In that role, they will work with a product owner, other designers, business analysts, and developers to design features and tools to support our payment experiences and banking portal, as well as some of the common components that enable them.

• Excellent communication skills; facilitate collaboration sessions with stakeholders and peers.
• Work with design researchers, visual designers, and content designers to develop well-rounded design decisions that meet user and business goals.
• Work with the development team as a partner in delivering great experiences at the code level.
• Use data and research to guide the design process; look for common design patterns and opportunities to enable design at scale.
• Lateral thinking and design thinking – the ability to re-frame and solve the root client need.
• Demonstrate strong organization skills and attention to detail.
• Work with shifting priorities as we respond to client feedback and technical constraints in an agile environment.
• Manage multiple projects simultaneously, prioritize their own work effectively, and balance workload independently.
• Look outside of the banking domain for inspiration and examples that drive us forward.

Must-Have Skills:

• Deep expertise in interaction design including user flows, wireframing, and prototyping of complex digital products.
• A systems-thinking mindset, with the ability to design holistically across interconnected experiences while considering business and technical constraints; excellent collaboration skills and stakeholder management.
• Strong knowledge of best practices in accessibility (e.g., WCAG guidelines) and how to design inclusive experiences.
• A minimum of 5 years of experience in designing usable interfaces across multiple channels and platforms.
• Experience in an applied research setting including experience integrating user research into product designs and design practices.
• Demonstrated ability to articulate design strategy, rationale, and logic; describing benefits and highlighting risks associated with design decisions.
• Demonstrated expertise with design, prototyping, and research tools such as Figma, Mural, UserTesting.com.

Nice-To-Have Skills:

• Experience working with and contributing to design systems and standardized libraries of assets, ensuring consistency and scalability across digital products.
• Familiarity with front-end technologies and how design translates to development.
• Financial services experience/understanding.
• MA/MS degree or certification in Design (e.g., interaction, graphic, visual communications, product, industrial).
• Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
• Appreciation for the potential of design thinking.
• Experience working within a large organization and an agile environment.

Soft Skills Required:

• Excellent communication and presentation skills, ability to collaborate with other designers and cross-functional team members, ability to manage stakeholders and build relationships. Self-starter, desire to take initiative, and confidence in decision making.

Education: BA/BS degree in Design (e.g., interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience.

Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.