Intensive Case Manager at The Rebuilding

Shelter Nova Scotia; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

Shelter Nova Scotia is seeking a full-time Intensive Case Manager for their facility, The Rebuilding, to support marginalized individuals in health and social services. This role requires keen organizational and interpersonal skills as you will help promote stability and transition for tenants while ensuring high standards of care. Ideal candidates will have a background in social services, along with the ability to handle high-stress situations with professionalism and care.

Benefits

Employee Assistance Program (EAP)

Health & Dental Benefits

2 weeks vacation upon completion of probation

8 paid personal days

2% RRSP Match

Qualifications

• Post-secondary education and experience in a related field required.
• Proficiency in Microsoft Applications including Word and Excel.
• Certification in First Aid/CPR and crisis intervention training preferred.

Responsibilities

• Promote client transition from shelter to housing.
• Engage with tenants and assist with community resources.
• Document tenant interactions and keep team informed.

Skills

Communication

Organizational Skills

Interpersonal Skills

Crisis Management

Education

Degree in Social Sciences, Social Work, or Human Services

Job description

Full Time Intensive Case Manager at The Rebuilding

Start Date : ASAP

At Shelter Nova Scotia we provide places to stay and services to promote stability for marginalized individuals. You will contribute to a community without judgement with spaces and places for people to belong.

About the Facility

The Rebuilding is a supported apartment complex for 19 individuals who identify as male or are gender diverse. It offers individual housing for tenants referred from the community by name list. Employees are available to support tenants on a 24 / 7 basis and are on-site daily. The rooms are a selection of bachelor and one bedroom units.

Requirements

Successful candidate must have post-secondary experience

Favourable Criminal Record Check and Child Abuse Registry Check will be required

Must have Standard First Aid / CPR Level C or be willing to acquire within the first 6 months of employment.

A valid drivers license own vehicle and insurance and a current drivers abstract that is satisfactory

Hours of Work

72 to 96 hours per biweekly pay period on a scheduled rotation of 12 hour shifts including days nights and of 84 hours biweekly. This is an awake position staff are required to stay awake alert and vigilant at all times while on duty.

27.02 per hour (as per Collective Agreement)

Application Deadline

Friday June 6th at 8 : 00am

• 2 weeks vacation (84 hours) Upon completion of probation
• 8 paid personal days (96 hours) 2% RRSP Match
• Employee Assistance Program (EAP)Health & Dental

Shelter Nova Scotia is committed to building a diverse and inclusive community without judgement. We value people for who they are the uniqueness they bring and the opportunities to learn from our differences. We welcome applications from members of diverse communities.

Job Description : Intensive Case Manager at The Rebuilding

Shelter Nova Scotia located in Halifax is a not for profit charitable organization governed by a volunteer board of professionals and operated by skilled employees. We believe in a community where everyone has a safe and affordable home.

Summary : To be responsible and accountable to the House Manager of The Rebuilding and the Director of Housing of Shelter Nova Scotia for promoting client transition from shelter to housing while promoting eviction prevention and providing quality support and assistance to tenants who reside in our housing facilities or within the community.

Responsibilities

Capacity and willingness to become proficient in the policies procedures structure mission and mandate of Shelter Nova Scotia

Ability to adhere to a strict policy of confidentiality code of conduct policies and procedures

Proven verbal and written communication skills

Behave in a calm professional manner

Must possess a mature professional outlook with an ability to experience sound judgement while treating clients with dignity and respect

Proven attention to details and organizational skills

Above average interpersonal skills with energy and enthusiasm

Ability to remain awake alert and vigilant at all times while on duty

• Identify and advocate for individuals housed in one of our programs experiencing homelessness or at risk of homelessness and refer to community programs as appropriate
• Knowledge of the structure and organization of the Department of Community Services and applicable legislation and policies (Employment Support and Income Assistance)
• Develop maintain and strengthen relationships with tenants stakeholders and community partners to achieve goals and influence outcomes
• Be knowledgeable about the impact of poverty and homelessness and affordable housing.
• Accurately and professionally document notes relating to tenant interactions and keep other team members up to date on tenant issues
• Perform First Aid and / or CPR when required
• Maintain tenant privacy by sharing information only on a need to know basis. Protect the confidential information of the guests residents and tenants
• Address and resolve conflicts or sensitive situations in a positive and open manner per established policies and procedures
• Engage regularly and respectfully with tenants and respond to queries and requests in a timely respectful manner
• Perform The Rebuilding Case Manager duties as required
• Provide support to tenants of The Rebuilding and Herring Cove Apartments and those living in the community on an as needed basis while adhering to Shelter Nova Scotia policies (i.e. attending court medical appointments and assist with navigating community resources.)
• Participate in meal preparation presentation and clean up as required

Facility Operation

Assist front line employees maintaining the daily operations of the facility including building security proper storage of deliveries and donations reviewing shift checklists daily cleaning etc. as required

Action Planning

Complete referrals to the by-name list and participate in biweekly coordinated access meetings as required

Build life skills necessary to enable and empower chronic and episodically homeless clients that have moved from shelter to more permanent and stable housing

Conduct move in assessments and interviews with potential and participating tenants of the program as required

Create and facilitate life skills programming and group activities as required

Monitor progress and evaluate program result for each client

Perform duties that relate to preparation for moving tenants into The Rebuilding and / or Herring Cove Apartments or assisting tenants moving out of the Rebuilding and / or Herring Cove Apartments

Meet with clients in their own homes to promote eviction prevention as required

Provide ongoing support in reach / outreach and referrals while building trusting relationships

Where possible identify risk factors or potential problems and intervene before they become a crisis

Provide crisis de-escalation where necessary and in conjunction with the House Manager provide mediation services if required

Remain abreast of relevant legislation and policy as it relates to our tenants Residential Tenancies Department of Community Services and community resources

Facilitate activities required to support and enable Trusteeship

Participate in on call duty where applicable

Attend Case Conference and group meetings as needed

Be an active team player

Other duties as required

Admin

Complete case notes and required paperwork as applicable

Record and update appropriate information in logbook / HIFIS and / or Incident Reports as required

Prepare additional HIFIS and other progress and evaluation related reports on a regular basis

Prepare for and participate in program evaluations conducted by third party

Liaise with other case managers in the community as required

Create and maintain accurate statistics

Complete VI / SPDAT as required

Follow policies and procedures

Liaise and familiarize yourself with other existing agencies that may be of assistance to some of our clients

Other duties as required

Occupational Health and Safety

Be knowledgeable of the Nova Scotia OH&S Act and regulations and abide by same

Comply with the employee responsibilities as outlined in the Internal Responsibility System for OH&S and cooperating with occupational health and safety initiatives.

responsible for following safe work procedures; using personal protective and safety equipment as required

reporting any illness or injury immediately to their manager; reporting unsafe acts and unsafe conditions

Other

Support volunteer and student placements by modeling professional behavior

Support new employee orientation and training by assisting with training and knowledge transfer

Perform other related duties as assigned

Monitor track and report petty cash spending on a monthly basis

Working Conditions

Perform the On-Call function as required

Working in a facility that operates 24 hours per day 7 days per week. In order to best serve the programs and tenants flexibility outside of regular scheduled hours may be required.

Exposure to hazardous material (e.g. body fluids) sharps (e.g. needles) chemicals and noxious agents (e.g. infectious material)

Hazards associated with working in physical contact with tenants with possible exposure to body fluids infections and communicable diseases

Tenants may exhibit unpredictable or volatile behaviors due to mental health and addictions issues (diagnosed or undiagnosed)

Mental Visual and Physical Demand

Working with guest group often leads to ambiguous situations that are stressful for the employees management and guests. Issues encountered are not easily unraveled and solutions are at times difficult to address and achieve

High stress environment requiring sensitivity and confidentiality and significant degree of visual and mental acuity

Challenging fast pace and constantly changing environment with multiple interruptions and competing demands

Degree in Social Sciences Social Work Human Services or a Diploma from a recognized educational institution with relevant experience such as human services social services healthcare or a combination of education and experience is required

Certification in the following or the ability to obtain : Standard First Aid / CPR Level C; Non-Violent Crisis Intervention; Applied Suicide Intervention Skills Training (ASIST); Workplace Hazardous Materials Information System (WHMIS); Safe Food Handlers certification

Successfully obtain Child Abuse Registry check and / or Government of Canada Personnel Screening or Criminal Record Check

Proficiency in Microsoft Applications including : Word Excel Outlook

Experience with interviewing counseling and intervention techniques is considered an asset

Knowledge of mental health and addictions is an asset

A valid drivers license own vehicle and insurance and a current drivers abstract that is satisfactory to the facility where you may be working

Hours of Work

72-96 hours biweekly working 12 hours shifts on a scheduled rotation including days and weekends. Salary will be averaged to 84 hours biweekly.

27.02 per hour

Benefits & Vacation

As per Shelter Nova Scotia Policy benefits available after 6 months

Required Experience :

Manager

Key Skills

Project Portfolio Management,Motivational Interviewing,HIPAA,Computer Skills,Intake Experience,Lean Six Sigma,Conflict Management,Case Management,Team Management,Program Development,Social Work,Addiction Counseling

Employment Type : Full-Time

Experience : years

Vacancy : 1

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