Intensive Case Management Worker - Community Crisis & Addictions Safety Team

Homes First; Toronto; On-site; CAD 55,000 - 60,000; Full time

Job summary

A nonprofit housing organization in Toronto is seeking an Intensive Case Management Worker for their Community Crisis & Addictions Safety Team. The role requires supporting clients in crisis, particularly those with addictions and mental health challenges, to access necessary services. Candidates should have experience in case management and harm reduction practices. This is a full-time position, paying $28.76/hour with flexible work hours.

Benefits

Inclusive work environment

Comprehensive training

Supportive team

Qualifications

• Minimum one year of experience in a related field or equivalent education.
• Experience with individuals lacking primary health care.
• Demonstrated harm reduction experience.

Responsibilities

• Build working relationships with clients in crisis.
• Support clients with access to health services and treatment.
• Develop and monitor individual support plans.

Skills

Harm reduction skills

Conflict resolution

Communication skills

Knowledge of mental health and addiction issues

Ability to compile reports

Case management software

Education

Post-secondary education in a related field

Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homelessness Sector

Tools

Microsoft Office

Job description

Intensive Case Management Worker - Community Crisis & Addictions Safety Team

Mission Statement : Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.

Position type : Full-time, Permanent

Location : Any Homes First Shelter

Hours of Work : Monday to Friday, 12 pm to 8 pm

Salary : $28.76 / hour

Submit resume to : [e-mail]

Applicants must quote “ICM-CAS”

This position supports clients in crisis, who have addictions, and have mental health challenges to access supports, de-escalate situations, and engage in harm reduction strategies, while adhering to the mission statement and policies of Homes First Society.

Job Description :

• Build relationships with clients with complex needs both inside and outside the shelter.
• Support clients living rough and at the shelter in accessing shelter services, harm reduction supports, and treatment options.
• Assist clients in developing harm reduction plans to mitigate overdoses.
• Collaborate with safe supply clinics, pharmacies, and primary care providers.
• Help clients access shelters, services, resources, and housing.
• Conduct perimeter walks around shelters.
• Accompany clients into the community as needed for support and services.
• Make referrals to addiction, mental health, and physical health supports.
• Provide harm reduction education to individuals and groups.
• Share client information with team members to support client needs and crisis planning.
• Use assessment tools to develop and monitor support and crisis plans.
• Respond to conflicts with crisis intervention skills.
• Work from a Housing First, Harm Reduction, and Trauma-Informed Care philosophy.
• Visit clients regularly to update assessments and support plans.
• Be trained to respond to overdoses using oxygen, naloxone, and other tools.
• Complete documentation and reports as required.
• Perform other duties as assigned.

Qualifications :

• Minimum one year of related experience, post-secondary education, or equivalent.
• Ability to compile information for reports.
• Experience with case management software.
• Strong harm reduction skills.
• Conflict resolution and negotiation skills.
• Knowledge of mental health and addiction issues, with experience working with affected clients.
• Experience with individuals lacking primary health care or struggling with medication adherence.
• Knowledge of harm reduction approaches and referral options.
• Understanding of the criminal justice system, including court, probation, and police interactions.
• Professional boundaries and communication skills.
• Certificate in Homelessness Harm Reduction (preferred).

Assets :

• Knowledge of group dynamics.
• Proficiency in Microsoft Office.
• First Aid, CPR, Crisis Prevention, and Intervention certificates.
• Ability to work evenings.
• Experience with homeless populations, diversity, anti-discrimination, and systemic issues related to homelessness.
• Ability to lift 20 pounds.

Note: Work may involve exposure to smoke and pet-friendly environments.

The successful candidate must provide a satisfactory criminal record check. Homes First Society is an equal opportunity employer. No phone calls; only shortlisted candidates will be contacted.

Accommodation

We are committed to accessibility and inclusive employment practices in accordance with AODA. Please inform us of any accommodation needs during the recruitment process.