INTENRAL ONLY - CUPE LOCAL 5478 Guest Support Worker (Main Building)

The Gathering Place; San Juan de Terranova; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading organization is seeking Guest Support Workers to provide compassionate, trauma-informed care to individuals experiencing homelessness or mental health challenges. This permanent full-time role involves supporting Guests with basic needs, crisis management, and collaboration with teams to ensure a welcoming environment. Candidates should have relevant education and experience, with a commitment to equity and inclusion.

Qualifications

• Experience in shelters, residential care, or community support.
• Knowledge of community resources for homelessness and addictions.
• Ability to work independently and in a team.

Responsibilities

• Support Guests with basic needs: food, hygiene, shelter.
• De-escalate crises and maintain a safe environment.
• Collaborate with internal teams for continuity of care.

Skills

Communication

Problem Solving

Interpersonal Skills

Education

Post-secondary education in healthcare, social services, or related field

Job description

Guest Support Worker (2 Vacancies)

Posting Type: Internal (CUPE Local 5478)
Rate/Benefits: $24.75/hour | Full-time with benefits
Employment Type: Permanent Full Time
Location: Main Building
Shifts: 8-hour shifts; evening/weekend flexibility

The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.

What You’ll Do

• Support Guests with basic needs (food, hygiene, shelter) while maintaining professional boundaries
• Build rapport using harm-reduction, trauma-informed, and person-centered approaches
• De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers
• Collaborate with internal teams and external partners to ensure continuity of care
• Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices
• Maintain accurate notes and contribute to communication and documentation
• Participate in team meetings, training, and service improvement initiatives
• Perform light housekeeping (e.g., room setup, spill cleanup) and offsite errands
• Open to cross-training across Mercy House

What You Bring

• Post-secondary education in healthcare, social services, or related field
• Experience in shelters, residential care, or community support
• Knowledge of community resources for those facing homelessness and addictions
• Strong communication, interpersonal, and problem-solving skills
• Ability to work with diverse populations and a commitment to equity and inclusion
• Comfortable with physical tasks (lifting up to 50 lbs)
• Able to work independently and in a team
• Clear Record of Conduct and Vulnerable Sector Check required.
• Equivalent education/experience may be considered.

Candidates must have a satisfactory performance and attendance record, which will be considered during the selection process.

CLOSING DATE: EOD, Wednesday, June 18th, 2025

Apply here directly! Best of luck.