Intelligence Analyst I

Crisis24; Golden Horseshoe; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading integrated risk management firm as a Travel Risk Intelligence Analyst. You'll monitor, analyze, and share security developments affecting client safety. This role requires strong analytical skills, experience in intelligence analysis, and the ability to communicate effectively with clients. You'll work closely with the Global Security Team, providing essential insights and support for travel risk management. Flexible hours and shift work are required to meet the organization's 24/7 mission.

Qualifications

• 3 to 5 years of experience in intelligence analysis or related field.
• Excellent research, writing, and verbal briefing skills.

Responsibilities

• Monitor and analyze security developments impacting client safety.
• Communicate significant incidents to client employees and security team.

Skills

Analytic skills

Research

Problem-solving

Customer service

Education

Bachelor's degree

Master's degree

Tools

MS Office

Everbridge

SharePoint

Zendesk

Google Earth

Job description

Tuesday, May 13, 2025

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

• Prepare and manage issuance and tracking of multi-source travel security alerts for client travelers via a consistent approach
• Recognize and respond to crisis situations and initiate proactive action using independent judgment and professional training aligned with client standard operating procedures (SOPs)
• Track and respond to travel reservations to high/very high-risk destinations and verify adequate training and permissions have been received
• Track and respond to Crisis24’s alerts and world events for client impact on travelers, assets, and operations. Provide a daily pass down of key regional intelligence highlights to client
• Conduct employee and traveler safety check-ins and test required tools for high/very high-risk travel
• Escalate intelligence and impact information to appropriate client stakeholders
• Using Open-Source Intelligence (OSINT), produce succinct written and oral assessments that include beneficial analysis, upon request from the client
• Upon client request, deliver oral and written intelligence and security impact briefings to members of the client’s security team
• Triage various client requests and ensure that the requesters get the information and services they require in a timely manner
• Understand the client's operations and interests to anticipate client needs align for relevancy
• Work with the client, third-party vendors, and security team members effectively and efficiently
• Support and develop client solutions, processes, and protocols
• Proactively leverage existing Crisis24 resources to address gaps in analyses, assessments, capabilities, and data
• Assist in producing specific briefings, presentations, or communication documents
• Maintain client metrics and produce regular travel risk security reports
• Suggest potential improvements to the program and SOPs to the EIS Manager
• Frequently liaise with the client to better understand their requirements and concerns
• Be consistently engaged daily with the GSOC and team mates across global locations
• Other duties as assigned within the scope of the dedicated client travel risk management program

What You Will Work On

The Travel Risk Intelligence Analyst is responsible for monitoring, analyzing, and sharing security and travel-related developments that could impact the safety of client employees, offices, and assets. The role involves communicating with impacted client employees and notifying the security team of significant incidents or developments

Who You Will Work With

Under the general direction of the Embedded Intelligence Services (EIS) Intelligence Manager, the EIS Travel Risk Intelligence Analyst will support the client’s Global Security Team and Global Security Operations Center (GSOC) and directly implement and execute tasks related to the client’s integrated travel risk management and global security program

What You Will Bring

• 3 to 5 years of experience in intelligence analysis, threat assessment, incident response and management, or a related field required
• Bachelor’s degree required; Master’s degree or equivalent experience is preferred
• Excellent research, writing, and verbal briefing skills
• Excellent analytic skills, including familiarity with analytic techniques. Proficient in travel risk management and communications systems including or similar to Everbridge, SharePoint, Zendesk and a high-level competency with MS Office tools. Knowledge of Google Earth and Maps
• Effective problem-solving and multi-tasking skills. Ability to organize and prioritize work with little supervision
• Ability to adhere to timelines and deadlines with effective time management skills
• Establishing and maintaining positive professional rapport with other analysts and SME as well as client contacts
• Foreign language an asset, and travel experience preferred
• Customer service experience strongly preferred
• Data and mapping visualization skills considered a strong asset

Notes

• Flexible hours and workdays are required to meet Crisis24 core 24/7 mission
• The role requires shift work to include evening, overnight, weekend, and holiday work
• Required to be available to travel to client locations on occasion/limited, upon request by client
• The analyst will be located at Crisis24’s Singapore office

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.