Integration Tech III - Technicien d'intégration III

TD SYNNEX North America; Guelph; On-site; CAD 50,000 - 70,000; Full time

Job summary

TD SYNNEX North America is seeking a Technician for their Guelph location. This role requires assembling and configuring hardware and software, providing technical support, and training fellow technicians. Candidates should have a background in computer and network technology, along with relevant certifications, to support various products and ensure quality performance.

Benefits

Elective Benefits Tailored to Your Country

Career Development Programs

Life Empowerment Assistance Program

Diversity, Equity & Inclusion Focus

Onboarding Program Networking

Community Participation Opportunities

Qualifications

• 3-5 years experience in relevant technical role.
• Technical training to become Service/Product test provider.
• Knowledge of ISO 9001/ISO 27001 management systems.

Responsibilities

• Assemble, install, and configure hardware/software.
• Perform Quality Assurance testing on hardware components.
• Troubleshoot complex setup issues.

Skills

Troubleshooting

Configuration

Technical Support

Python

Use of Cloud Platforms

Report Design

Team Collaboration

Education

College / University in Computer and Network Related Area

A+ Certification or Equivalent

CCNA / CCNP or Equivalent Cisco Certifications

Microsoft MCSA / MCSE Certification

Job description

Assembles, installs, and configures comprehensive hardware and software. Uses diagnostics to perform testing on configured or assembled computers and related type products. Troubleshoots problems and perform repairs for the product, work with customer and sales to understand business requirement and perform the basic POC orders, support the production line within the department. Follows ISO process and procedures to perform the technician job.

What You'll Do :

Installs, configure, set up, tests, calibrates and diagnoses complex hardware and software on computers and computer-related equipment. Assembles computer and related products in accordance to work instructions.

Install, test and perform Quality Assurance testing of hardware and software on various types of computer equipment including laptops, desktops, servers, and networking products.

Troubleshoot complex problems that occur while performing configurations and assists technicians in solving installation and testing issues. Provides local first and second level technical support to the Integration Center.

Provide product specification, product configuration and details of service offerings to both internal associates and TD Synnex customers when required, review and verify SOW (Statement of Work) / WI (Work Instruction) / SRF (Service Request Form) and create proper internal documentation as required

Refurbish product including repack, reimage, dissemble, reassemble, and clean product

Trains, mentors and provides guidance to technicians.

Complete rework on assemblies and / or systems as a result of testing

Assist in developing test specifications from outlined written requirements or procedures, blueprints, drawings and diagrams

Log and track orders using established procedures.

Work with lead technician and engineers to continue improve the work flow and work instructions

Assists in the assembly process as directed.

Communicates and escalates problems to management.

Attends and completes continuous ISO training and comprehensive new technology training for new software and hardware releases.

Documents and utilizes ISO processes and procedures. Review complex configuration work quality and report quality specs / performance as needed

Prepare technical reports

Performs additional duties as assigned.

Test troubleshoot complex configuration desktop, laptop, monitor and computer related accessories, assist bench repair work (repair PC, laptop, tablet, LCD monitor, etc)

What We're Looking For :

3 to 5 Years of relevant work experience

Cisco : CCNA / CCNP Microsoft : MCSA / MCSE, Server+, relevant OEM certs from HPI, Lenovo, Microsoft, and Cisco is preferred

A+ certification or equivalent certification / experience is required

College / University or equivalent certifications / experience in computer and network related area is required

Ability to complete the required technical training certification to get authorized as Service / Product test provider

Python coding skill is preferred

Proficient in Microsoft Office; Word, Excel, PowerPoint, Outlook

Be able to design complex report using advanced Excel or Power BI

Knowledge of Microsoft Autopilot and Google ZTE

A working understanding of cloud platforms such as AWS, Google Cloud or Azure

Understand the distribution business structure and workflow, including integration solution, logistic, relationship with sales / customer etc.

Ability to read, comprehend and implement test procedures from written documentation

Ability to review test procedures and understand failure analysis

Knowledge of ISO 9001 and ISO 27001 management system

Must be able to effectively work within a team environment

Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.

Possesses strong organizational and time management skills, driving tasks to completion.

Able to constructively work under stress and pressure when faced with high workloads and deadlines.

Able to maintain confidentiality of sensitive information.

Able to use relevant computer systems and applications at an intermediate level.

Ability to transport 50 Lbs.

Working Conditions :

Clean room environment requiring ESD (Electrostatic Discharge) protection.

Consistent non-standard work hours or overtime as business requires.

Distribution center environment may include (but not limited to) : exposure to extreme temperatures; high noise levels; high places; wet and / or humid conditions; outside weather conditions.

Key Skills

What’s In It For You?

• Elective Benefits : Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career : Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being : Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion : It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community : Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!