Integrated Support Worker - Health Coordination

Winnipeg Regional Health Authority; Winnipeg; On-site; CAD 22,000 - 27,000; Full time

Job summary

An established health organization is seeking an Integrated Support Worker to provide essential personal care and support to clients, particularly those facing mental health challenges. This role involves working closely with clients to enhance their well-being and assist in daily living activities. The ideal candidate will have a recognized HCA certificate and experience in mental health settings. Join a dedicated team committed to delivering high-quality care and making a positive impact in the community. If you are passionate about helping others and possess strong communication skills, this opportunity is perfect for you.

Qualifications

• Two years’ experience as a Health Care Aide preferred.
• Knowledge of personal care and mental health support.

Responsibilities

• Provide client care involving Health Care Aid duties.
• Support clients in improving wellness and self-care.

Skills

Personal Care Skills

Mental Health Awareness

Communication Skills

Assessment of Basic Life Skills

Teamwork

Education

HCA Certificate

Grade XII or GED

Job description

Requisition ID: 380259

Position Number: 20025458

Posting End Date: May 9, 2025

City: Winnipeg

Employer: Winnipeg Regional Health Authority

Site: WRHA Community Health Services - 496 Hargrave St

Department / Unit: Z2 Health Coordination

Job Stream: Clinical

Union: CUPE

Anticipated Start Date: 06/20/2025

FTE: 1.00

Anticipated Shift: Days; Evenings; Weekends

Work Arrangement: In Person

Annual Base Hours: 2080

Salary: $22.673 - $26.284 (depending on experience and qualifications)

Rotation Calendar:

• Week 1: Friday, Saturday, Sunday, Monday, Tuesday, Wednesday, Thursday, 07:00-15:30
• Week 2: Friday, Saturday, Sunday, Monday, Tuesday, Wednesday, Thursday, 07:00-15:30

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services, and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Reporting to the Resource Coordinator, the ISW (Integrated Support Worker) will have knowledge and training in personal care skills and be a certified Health Care Aide (HCA). Preferably, the ISW will also have additional training in working with individuals experiencing mental health or behavioral challenges, which may be obtained after start date. The ISW is responsible for client care involving Health Care Aid duties and supportive care duties as directed by the Case Coordinator/Resource Coordinator. This includes partnering with clients to improve their wellness in community, social functioning, self-care, communication, self-help, and coping. ISWs are located in several housing projects that operate in a 24/7 team model, as well as in the community at large.

Experience

• Two (2) years’ experience as an HCA (Home Care Attendant / Health Care Aide) preferred.
• Two (2) years’ experience working in Mental Health preferred (may include experience as an HCA working with clients with complex needs or behaviors).

Education (Degree/Diploma/Certificate)

• WRHA recognized HCA certificate required.
• Grade XII minimum or GED equivalent.

Certification/Licensure/Registration

• Valid driver’s license and vehicle required.
• May be required to provide a Personal Driver’s Abstract.

Qualifications and Skills

• Knowledge of:
  • Information and/or training will be provided within the probation period for topics such as PHIA, WHMIS, Principles of Routine Practices, regional and program policies, Mental Health First Aid, SafeTALK, WRHA Violent Prevention modules, and roles of healthcare team members.
• General skills and ability to perform all duties relevant to the ISW position.
• Ability to provide safe, effective personal care considering each individual’s capabilities and needs, with respect and privacy.
• Understanding of client empowerment and challenges faced by individuals with mental and/or physical health issues.
• Effective communication with clients, family, and coworkers.
• Ability to assess and teach basic life skills.
• Flexibility to meet client care needs.
• Ability to set boundaries and work as part of a team.
• Strong English verbal and written communication skills.
• Competence in an Aboriginal language and/or knowledge of Aboriginal customs is an asset.

Physical Requirements

• Extensive physical activity, including lifting and transferring patients and equipment.
• Exposure to infectious diseases, blood, body fluids, and other hazards.
• Potential encounters with aggressive or agitated clients/visitors/staff.
• Travel between clients in various environments, sometimes under adverse weather conditions.
• Home environments may include congested spaces and uneven surfaces.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check, and Adult Abuse Registry Check. The candidate is responsible for any service charges incurred. Checks are valid if obtained within six months prior to employment start date.

Employees may not hold multiple positions that combine to more than 1.0 EFT across WRHA entities, including various hospitals and programs.

Interviewed candidates may be asked to participate in a skills assessment.

Applications received after the deadline will not be considered.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.