Intake Support Worker

Main Street Project; Winnipeg; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community health organization in Winnipeg is seeking an Intake Support Worker for part-time work in their Withdrawal Management Services. The role involves connecting individuals with resources, monitoring bed availability, and providing ongoing support post-treatment. Ideal candidates will have strong communication skills, experience with crisis intervention, and a commitment to working with vulnerable populations.

Benefits

Health & Dental Benefits

Pension Plan

Professional Development Opportunities

Paid Sick and Family days

Shift Premiums

Employee Assistance Program

Qualifications

• Knowledge of case management principles.
• Experience with culturally diverse populations.
• Current CPR and First Aid certifications.

Responsibilities

• Monitor bed availability for withdrawal management.
• Assist participants with resource access.
• Conduct post-treatment follow-ups.

Skills

Experience with frontline support

Crisis intervention skills

Computer proficiency

Excellent communication skills

Relationship-building skills

Knowledge of Indigenous history

Education

Lived experience or relevant education

Tools

Microsoft Office

Job description

Back to all jobs at Main Street Project

INTAKE SUPPORT WORKER

Title : Intake Support Worker

Department : Withdrawal Management Services

Location : 146 Magnus Avenue

Reports To : Manager Withdrawal Management Services

Position Type : Part-time (0.4 Days Permanent)

Direct Reports : None

Wage Range : $22.93 - $26.12

WEEK 1; SUN MON TUE WED THU FRI SAT

D O O O O O D

WEEK 2; SUN MON TUE WED THU FRI SAT

D O O O O O D

About the Company

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972 MSP has been providing a range of services to Winnipegs most marginalized residents including emergency shelter and nutrition services drug and alcohol withdrawal management services health advocacy and support case management services housing support services food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic diverse team and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity respect and self-determination Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting meaningful impact on those we serve.

At Main Street Project we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity including embracing Truth & Reconciliation Decolonization and Anti-Oppression is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences creating a rich tapestry of perspectives.

Job Summary

The Intake Worker is a key connection to potential and current participants of the Main Street Projects Withdrawal Management Program. The Intake Worker will connect individuals attempting to access MSP services and assist with identifying bed dates building a connection provide access to resources and set a participant up for success within our WMS programs.

The Intake Worker will work with WMS Case Managers to assist with connecting to primary care income addictions & mental health supports to break down barriers and advocate for their participants. Following the completion of a participants stay in WMS services the Intake Worker will continue to make contact with discharged participants to maintain connection and provide outgoing support. Relationship building is the key function of this role.

Key Responsibilities

General Intake Worker Duties :

Bed Intake Monitoring : Monitor bed availability and intakes at two locations daily ensuring timely and appropriate placement for individuals seeking withdrawal management services

Client Outreach : Routinely connect with potential intakes to assess their needs provide information about the program and offer support throughout the admission process

Post-Treatment Follow Up : Conduct post-treatment follow-up with Participants to assess their progress address any concerns and provide additional resources as needed to support their recovery journey

Assistance with Transports : Facilitate transportation arrangements for Participants as required coordinating with relevant parties to ensure safe and smooth transitions to and from the treatment facilities

Collaborative Treatment Planning : Work closely with other WMS Case Workers to develop personalized treatment plans for participants; all unique needs and circumstances should be considered and reviewed

Support the connection and work of Indigenous Relations and WMS Skabes within each program area and encourage participation in cultural programming through a lens of Healing and Harm Reduction

Create and maintain a professional relationship with Community Members including boundary setting clear and concise messaging and up to date documentation detailing interactions

Keep accurate continuous legible and signed records including progress notes checklists correspondence journals for individual and collective access in accordance with established protocols pertaining to access to and disclosure of WMS operational files

Work with continuous care and consideration always taking the power differential between the Intake Worker and participant into account

Planning process and intervention with Participants incoming and outgoing who have established connection with MSP

Identify and provide information and resources to Participants including :

• Community Resources
• WMS Resources
• Mental Health Resources
• Indigenous Organizations

Identify symptoms of suicide ideation and offer resources and support

Create environments of cultural safety for participants

Monitor evaluate and communicate progress of participants with the participants themselves MSP WMS Staff and Manager / Coordinator / Director of Healing and Harm Reduction on a regular basis

Maintain accurate and confidential electronic and file records including statistical data

Conduct Crisis Intervention as needed

Attend program-related community coalition and committee meetings

Qualifications

Experience working frontline with people who are unsheltered lived experience and / or a combination of education and experience.

Knowledge of case management principles and processes eligibility assessment planning implementation evaluating transitioning documentation and file management

Experience creating and maintaining case plans progress notes and other necessary documentation

Experience working with Indigenous organization and / or communities

Lived Experience : Knowledge gained from personal experiences relevant to the role.

Experience in working with culturally diverse populations

Computer proficiency in Microsoft Office and any other database software(s) used to track service delivery

Non-violent crisis intervention (NVCI) suicide intervention and / or trauma informed training considered an asset

Current CPR Basic First Aid and Mental Health First Aid (MHFA) certifications.

Knowledge Skills and Abilities

Ability to apply to harm reduction approach and housing first principles to day-to-day work

An understanding of and ability to work within the frameworks of client-centred care self-determination strength-based approach and trauma informed care

Excellent interpersonal skills and the ability to form relationships with community members including a proven ability to communicate appropriate professional boundaries

Motivational interviewing skills

Excellent verbal and written communication skills

Knowledge of Indigenous History and Colonial History and its impact on the reality of Indigenous people in Winnipeg.

Knowledge of TRC Calls to Action MMIWG Call to Justice and UNDRIP

Indigenous language skills are considered an asset

Knowledge of community resources available throughout Manitoba

Knowledge of addictions mental health diagnoses and co-occurring disorders

Knowledge and ability to adhere to confidentiality standards and legislation

Ability to manage assess and work with challenging behaviours

Ability to work independently under pressure in a team or independent setting

Ability to effectively resolve and cope with conflict and / or crisis situations

Strong collaboration skills both with team members and with external partners

Ability to receive and apply feedback

Ability to model professional behaviours and demonstrate accountability with participants

Conditions of Employment

Ability to meet to the physical demands required for the role including being on your feet for long period of time lifting up to 50 lbs and cleaning duties (bending reaching push / pulling crouching)

Exposure to biohazards including but not limited to blood bodily fluids and syringes

Ability to work with individuals who use substances and / or experience mental health issues

Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals

Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging

Comfortable conducting participant interviews in community including encampments hotels public housing etc.

Comfortable providing transport for community members in company vehicle

Ability to occasionally flex hours to meet participant needs

Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required. A previous criminal record does not automatically disqualify candidates. We are open to discussing your respective circumstances.

Values & Competencies

Ability to embody Main Street Projects Core Values :

Reducing Harm

Truth and Reconciliation

Anti-Oppression

Trauma-Informed

Key Competencies

Collaboration

Problem Solving

Crisis Management

Decision Making

Verbal Communication

Service Excellence

Accountability

Main Street Project offers

Competitive wages within the nonprofit sector

Health & Dental Benefits

Pension Plan

Professional Development Opportunities

Paid Sick and Family days

Shift Premiums

Employee Assistance Program

Application deadline is AUGUST 15 2025

Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves where culture language and perspectives drive a high standard of care and service. Therefore preference will be given to Indigenous people and those who reflect the people / population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.

We thank all applicants but only those selected for an interview will be contacted.

Please visit our careers page to see more job opportunities.

Key Skills

Nursing Home Experience,Developmental Disabilities Experience,Direct Support,Computer Operation,Caregiving,Case Management,Special Needs,Training & Development,Child Protective Services,Experience with Children,Word Processing,Addiction Counseling

Employment Type : Part-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 22 - 26