Intake Support Counsellor

Family Services of Greater Vancouver; Vancouver; Hybrid; CAD 80,000 - 100,000; Part time

Job summary

An established industry player is seeking an Intake Support Counsellor to join their dedicated team. This part-time role involves providing essential front-line support to clients, assessing their needs, and ensuring they receive the appropriate services. The ideal candidate will have a background in psychology, strong customer service experience, and the ability to thrive in a fast-paced environment. With a commitment to community service, this position offers a meaningful career path where you can make a difference in the lives of others while enjoying valuable benefits and a supportive workplace culture.

Benefits

3 weeks' vacation

Paid sick days

Flexible benefit options

Pension plan enrollment

Psychological services funding

Paid education leave days

Paid household leave days

Paid Wellness Days

Paid Moving Day

Subsidized professional dues

Qualifications

• Bachelor's degree in Psychology or related field required.
• Minimum 2 years of experience in a related role.

Responsibilities

• Provide front-line support to clients in a Care Centre.
• Assess client needs and escalate to Counsellor when necessary.

Skills

Client contact regarding mental health needs

Assessment and referral skills

Collaboration and communication

Data entry and document management

MS Office proficiency

Customer service experience

Education

Bachelor's degree in Psychology

2 years of related experience

Job description

JOB OPPORTUNITY : Intake Support Counsellor Competition #62-24

DO YOU WANT A MEANINGFUL CAREER, HELPING OTHERS? JOIN US!

About the Role

Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal, family, or work lives. The program also offers organizational services such as workplace consulting, training, and critical incident stress management responses. As a social enterprise of Family Services of Greater Vancouver (FSGV), FSEAP is a fee-generating business that supports FSGV and the Greater Vancouver community.

This role primarily involves providing front-line support to clients calling into the Care Centre (Counselling / Crisis Line and Service Intake Centre). Responsibilities include assessing client needs, determining when to escalate to a Masters Level Counsellor, following up on service requests, contacting clients about services and referrals, and performing administrative tasks like data entry. Collaboration with team members and managing telephonic client contact are essential.

Our Valued Benefits

• Starting at 3 weeks’ vacation (pro-rated for part-time)
• 3 paid household leave days annually
• 2 paid Wellness Days annually
• Paid sick days (pro-rated for part-time)
• 2.5 paid Agency days annually
• 5 paid education leave days annually
• 1 paid Moving Day annually
• Subsidized professional association dues (if applicable)

Health and Wellness Resources

• Flexible benefit options
• Psychological/counseling services (up to $1500/year)
• Employee Assistance Plan
• Long Term Disability and insurance plans

Pension

Municipal Pension Plan enrollment for eligible employees.

Work Hours

21-28 hours/week (Part-Time)

Salary

GS10 Step 1 $30.52/hour

Location

1638 E Broadway, Vancouver BC (In-office for 6 months, then hybrid options)

Posting End Date

Open until filled

What You Bring: Education, Training, Experience

• Bachelor's degree in Psychology or related field
• Minimum 2 years of related experience or equivalent combination of education and experience
• 2 years of customer service experience supporting critical needs

Knowledge, Skills, Abilities

• Experience with client contact regarding mental health needs
• Ability to assess when to refer to a Clinical Intake Counsellor
• Experience in fast-paced, multitasking environments
• Effective collaboration and communication skills
• Quick learner of services and systems
• Attention to detail in data entry and document management
• Proficiency in MS Office applications
• Strong community-oriented values
• Independent and team work skills

Additional Requirements

• Successful Criminal Record Check

How to Apply

Submit your application via our website. Only shortlisted candidates will be contacted. We value diversity and encourage applications from all community groups. For accommodations, please email your resume and cover letter (including competition #62-24) to [emailprotected].

Internal candidates should indicate “Internal Candidate” in the comments. Our programs are located on traditional territories of Coast Salish peoples.