Intake & Settlement Specialist

cvims; Nanaimo; On-site; CAD 47,000 - 64,000; Part time

Job summary

CVIMS in Nanaimo is seeking an Intake/Settlement Specialist for a term contract (Sept 1, 2026 – Mar 31, 2027). The role involves client intakes, eligibility checks, and referrals for settlement, language, and employment services.

37.5 hours/week, 8:30am-4:30pm, with regional travel and strong privacy compliance. Experience with vulnerable populations, English fluency, and a related certificate or diploma are required.

Qualifications

• Certificate or diploma in Social Work, Human Services, Psychology, Community Development or related field required. Applicants working towards a certificate or diploma will be considered.
• Excellent spoken and written English required.
• Training and / or experience with vulnerable populations, including survivors of war, violence, or trauma
• Ability to work independently and as part of a team, demonstrating a high level of professionalism and integrity.
• Valid class 5 driver’s license and reliable transportation required for regional travel.
• Vulnerable sector criminal record check on file with CVIMS required
• Training or demonstrated proficiency using client databases, Microsoft Office 365, Zoom, Teams, and other digital tools
• First Aid Level 1 required

Responsibilities

• Client intake and needs assessment, review eligibility for CVIMS programs.
• Collects information, conducts assessments, and provides referrals for provincial and federal programs.
• Provide information/orientation in person, online, by phone or email.
• Arrange client support services and coordinate referrals.
• Maintain confidential client records and support reporting.
• Travel within the region as required and participate in meetings and trainings

Skills

Interpersonal communication

English proficiency

Team player

Independent work

Education

Social Work / Human Services Diploma

First Aid Level 1

Vulnerable sector checks

Tools

Microsoft 365

Zoom

Teams

Client databases

Job description

CVIMS in Nanaimo is seeking an Intake/Settlement Specialist for a term contract (Sept 1, 2026 – Mar 31, 2027). The role involves client intakes, eligibility checks, and referrals for settlement, language, and employment services.

37.5 hours/week, 8:30am-4:30pm, with regional travel and strong privacy compliance. Experience with vulnerable populations, English fluency, and a related certificate or diploma are required.