Intake Screener

Fraser Health; Surrey; Hybrid; CAD 55,000 - 59,000; Full time

Benefits offered by this job

Health benefits

Pension plan

4 weeks vacation in first year

Job summary

Fraser Health in Canada is seeking an administrative support professional to operate a multi-line switchboard, manage client intake and referrals, and perform a variety of records and office support tasks. The role offers a chance to contribute to a respected health system with comprehensive benefits.

The position requires Grade 12 plus an Office Administration or Medical Office Assistant certificate with at least one year of related experience, and the ability to type at 60 wpm, organize

Qualifications

• Grade 12 and completion of an Office Administration or Medical Office Assistant certificate with 1 year related experience.
• Strong communication and organizational skills required.

Responsibilities

• Operate a multi-line switchboard and provide reception duties.
• Manage client intake and referrals; maintain waiting lists.
• Data entry into computerized databases and maintain registers.
• Set up and maintain filing systems for client records and correspondence.
• Process mail, invoices, and office supplies; arrange meetings and minutes.
• Assist with service eligibility forms and coordination with providers.

Skills

Communication skills

Physical stamina

Independent work

Office equipment operation

Prioritization

Typing 60 wpm

General office procedures

Client rapport

Medical terminology

Education

Office Administration or Medical Office Assistant certificate

Job description

Salary

The salary range for this position is CAD $26.42 - $28.25 / hour
Job Summary

Come work with us!

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including earning four weeks of vacation in your first year, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Detailed Overview

Operates a multi-line switchboard or phone and performs various administrative support functions for an assigned area and/or program; responds and answers general inquiries related to programs of services.

Responsibilities

1. Provides reception duties such as operating a multi-line switchboard or phone and performs administrative support functions such as answering /directing calls for staff, receiving and relaying messages, answering and responding to routine or general inquiries such as request for information and/or service.
2. Performs administrative support functions and assists with client intake and referrals by obtaining and gathering client information, completing required documentation and contacting other sources to obtain information for services/admission, as needed; schedules and confirms clients for programs and/or services; establishes and maintains waiting lists.
3. Performs data entry for the purpose of tracking referrals and/or requests for information by inputting client information or information inquiries into a computerized database; maintains relevant registers and updates information, as required.
4. Sets up and maintain filing systems for a variety of records such as client records, correspondence, reports, minutes, directories and personal information by creating and labeling files, developing forms, indexing materials and filing; updates client records and ensure client information is updated and completed to implement or complete the service request; types materials such as correspondence, reports and documents utilizing various computer software applications either from draft, general instruction or transcription.
5. Works with the client and/or caregiverto determine client population and eligibility for services; completes necessary forms and sends service authorization forms to appropriate community service provider for the purpose of initiating service, changing service, changing client care or client cost.
6. Performs records management duties such as setting up and maintaining numerical, alphabetical and subject filing systems, indexing files and materials to be filed; conducts searches for requested information, as requested.
7. Processes incoming and outgoing mail, faxes, reports/records and other related documents by receiving, recording, date stamping, sorting and distributing mail to appropriate staff and preparing outgoing mails for pickup and/or processing; signs for receipt of packages and shipments.
8. Receives invoices for community agencies and processes invoices by reviewing office records, comparing invoices against office records, identifying any discrepancies and forwarding invoices to the Manager for approval; follows up with community providers to resolve discrepancies and refers unresolved issue to the Manager for follow up action.
9. Monitors office supplies and orders, as necessary; maintains levels of stationary, office supplies and resources according to pre-determined levels by completing requisitions for signature and forwarding approved requisition to the appropriate personnel.
10. Arranges meetings/special functions by booking meeting rooms, arranging catering, contacting appropriate personnel, sending invitations, typing and circulating notices and/or agendas from written draft; records and distributes minutes of the meeting, as required.
11. Operates office equipment such as photocopiers, shredders and fax machines and carries out minor office maintenance such as loading paper, removing paper jams, cleaning glass and changing toner cartridges; refers further office maintenance issues to the Manager.
12. Performs other related duties as assigned.

Qualifications

Education and Experience

Grade 12, plus successful completion of an Office Administration or Medical Office Assistant certificate and one (1) year recent related experience, or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to communicate effectively, both verbally and in writing
• Physical ability to carry out the duties of the position
• Ability to work independently and in cooperation with others
• Ability to operate related equipment
• Ability to organize and prioritize
• Ability to type at 60 wpm
• Knowledge of general office procedures
• Ability to establish and maintain rapport with clients
• Knowledge of medical terminology

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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