Intake Coordinator -Remote

Lifemark; Burlington; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A healthcare services provider in Halton Region, Burlington is seeking a dedicated individual for a full-time position. The role involves managing client relations, handling incoming calls, and supporting referral processes. Candidates should have experience in customer service and excellent communication skills. This role provides a flexible remote work setup and opportunities for career advancement within the organization.

Benefits

Career advancement opportunities

Supportive work environment

Flexible remote work setup

Qualifications

• Minimum of 2 years of previous customer service or administrative experience.
• Exceptional written and verbal communication skills with strict attention to detail.
• Strong interpersonal skills to maintain customer relationships with client companies and patients.

Responsibilities

• Act as the initial point of contact for client companies and manage incoming calls.
• Record new referrals within the client intake system and verify information.
• Coordinate assessment times with the network of clinics and book appointments.

Skills

Customer service experience

Communication skills

Interpersonal skills

MS Word proficiency

Excel proficiency

Organizational skills

Education

Post-secondary education

Tools

Database software

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Permanent full-time position with a flexible remote work setup
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and patient care
- Accommodations available for candidates with disabilities throughout the selection process

What to Expect (Job Responsibilities):
- Act as the initial point of contact for client companies and manage incoming calls
- Record new referrals within the client intake system and verify information
- Coordinate assessment times with the network of clinics and book appointments
- Input and update referral data and treatment plan statuses in the database
- Provide support and assistance with monthly referral tracking reports and quarterly outcome reports

What is Required (Qualifications):
- Minimum of 2 years of previous customer service or administrative experience
- Exceptional written and verbal communication skills with a strict attention to detail
- Strong interpersonal skills to maintain customer relationships with client companies and patients
- Proficiency in MS Word, Excel, and database software
- Ability to prioritize tasks effectively under pressure

How to Stand Out (Preferred Qualifications):
- Bilingual in French is preferred
- Post-secondary education is an asset
- Exceptional organizational skills and strong work ethic
- Ability to work independently and take initiative

#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #Inclusion

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