Intake Coordinator - Calgary - Contract

Intake Coordinator - Calgary - 1 Year Contract

The Intake Liaison is primarily responsible for ensuring accurate information is in the scheduling system to ensure accurate client service delivery in a professional, confidential, proactive, safe, and efficient solution-based manner. The Intake Liaison works collaboratively in a team environment and communicates effectively with all members of the team on a regular basis.

Qualifications

• Minimum post-secondary education; Medical Office Assistant related preferred
• Proficiency in Microsoft Office suite, and the ability to learn new programs specific to the business

Competencies

• Demonstration of excellent communication (written and verbal), organizational, interpersonal, and time management skills
• Demonstrated attention to detail and accuracy in data entry
• Acts in a professional manner consistent with CBI Home Health’s mission, vision, and values
• Works collaboratively within the team environment
• Superior performance by striving to meet or exceed all performance measures of the role
• Proven problem-solving skills with the ability to establish priorities
• Able to work in a deadline-driven high volume, multi-tasking environment while maintaining a results-focused approach and attention to detail
• Focus on excellent customer service

Essential Functions

• Monitors and ensures timely processing of incoming client service requests, and requests for changes or updates to client services within contractual obligations.
• Liaise with customer referral sources as required to ensure customer expectations are met
• Responsible for the integrity of information in Alayacare which would involve data entry, updates of client information, schedules, and visits.
• Provide relief in Validation team as required
• Knows and adheres to the formal and informal departmental goals, standards, and policies and procedures
• Work with an awareness of health and safety and cooperate towards improved health and safety conditions at work

The successful candidate will be working
Schedule 1: Monday-Friday 10:30am - 6:30pm with occasional weekends as required.
Schedule 2: Tuesday-Saturday 10:30am-6:30pm with occasional weekends as required.
Contract Position from May 2025-2026
Training will vary from Mon-Fri 8:30am-4:30pm OR Mon-Fri 10am-6pm

About Us
For millions of Canadians, CBI Home Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihomehealth.ca.

CBI Home Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.
We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

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