Intake Coordinator

Canadian Association of Midwives; Vancouver; Hybrid; CAD 77,000 - 82,000; Full time

Job summary

Join a leading organization as an Intake Coordinator, where you will manage complaint processes and ensure compliance within a collaborative environment. This role offers a competitive salary, comprehensive benefits, and opportunities for professional development, all while promoting cultural safety and anti-racism initiatives.

Benefits

Comprehensive health and dental coverage

Pension contributions

Professional development support

Flexible hybrid work arrangements

Paid holidays

Fitness allowance

Employee assistance program

Qualifications

• 3-5 years of relevant experience in a tribunal or regulatory body.
• Strong interpretation skills of legislation and policies.

Responsibilities

• Manage the intake process for complaints regarding professional conduct.
• Advise the public on complaint and investigation procedures.
• Collaborate with the monitoring team for compliance.

Skills

Communication

Conflict Management

Critical Thinking

Education

Bachelor’s degree in nursing

Bachelor’s degree in health administration

Bachelor’s degree in social work

Bachelor’s degree in counselling

Bachelor’s degree in conflict resolution

Tools

MS Office

MS CRM Dynamics

MS SharePoint

Job description

Join the Intake Coordinator role at Canadian Association of Midwives

We are experiencing legislative reform and business transformation, placing our College in a pivotal growth phase. We value diverse expertise and fresh perspectives to build our capacity. We look forward to working with individuals committed to innovation and making a meaningful impact.

• Status : Regular, Full-Time
• Number of Positions : 2

About Us

The British Columbia College of Nurses & Midwives (“BCCNM”) regulates licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and psychiatric nurses in British Columbia under the Health Professions Act. Our regulation ensures public safety by maintaining competent, ethical, and high-standard care. We believe a diverse and inclusive team enhances our efforts and encourages applications from all community members, especially Indigenous Peoples and equity-seeking groups.

Our Commitment

We are dedicated to Indigenous-specific anti-racism, working with Indigenous Peoples and health partners to foster anti-racist practices. Our goal is to influence positive change within the health system, promote cultural safety, and support health professionals in doing the same.

What We Offer

We provide rewarding, challenging work within a collaborative and respectful environment. The starting salary ranges from $77,944 to $81,416 annually, with potential for growth. Benefits include comprehensive health and dental coverage, pension contributions, professional development support, flexible hybrid work arrangements, paid holidays, and additional perks like a fitness allowance and employee assistance program.

Role Responsibilities

• Manage the intake process for complaints regarding professional conduct, including conducting initial reviews and investigations.
• Advise the public and registrants on complaint and investigation procedures.
• Conduct preliminary investigations and assessments to clarify complaints and determine sufficiency.
• Collaborate with the monitoring team to ensure compliance with consent agreements and investigate breaches.
• Prepare reports for the Inquiry Committee and legal review as needed.
• Contribute to policy development and participate in team meetings for consistent complaint management.
• Demonstrate ongoing learning about Indigenous cultural safety and anti-racism initiatives.

Qualifications & Skills

• Bachelor’s degree in nursing, health administration, social work, counselling, conflict resolution, or related fields; experience in paralegal studies, mediation, or investigations is an asset.
• 3-5 years of relevant experience, ideally in a tribunal, regulatory body, or health practice environment.
• Strong interpretation skills of legislation, bylaws, and policies, supported by critical thinking.
• Excellent communication and interpersonal skills, with conflict management abilities.
• Proficiency in MS Office, MS CRM Dynamics, and MS SharePoint.
• Knowledge of relevant legislation and Indigenous health and anti-racism issues is an asset.

Application Process

Apply online by 11 : 59 pm on May 19, 2025. Visit our website for more opportunities and information about working at BCCNM. We value diversity and encourage applications from all qualified individuals.

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