Intake Coordinator

Lifemark; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Intake Coordinator for their Customer Contact Centre. This pivotal role serves as the first point of contact for clients, ensuring they receive timely access to quality treatment services. The ideal candidate will thrive in a fast-paced environment, showcasing exceptional communication skills and a keen attention to detail. With a focus on customer relationships and administrative efficiency, this position offers the chance to make a significant impact while working independently and collaboratively within a supportive team. If you're organized, proactive, and passionate about customer service, this opportunity is perfect for you.

Qualifications

• 2+ years of customer service/administrative experience required.
• Bilingual in French preferred, with advanced communication skills.

Responsibilities

• Act as the initial point of contact for clients and record new referrals.
• Coordinate assessment times and book appointments with clinics.

Skills

Customer Service

Communication Skills

Organizational Skills

Interpersonal Skills

Attention to Detail

Problem Solving

Bilingual French

Education

Post-Secondary Education

Tools

MS Word

MS Excel

Database Software

Job description

Intake Coordinator – Customer Contact Centre

Location: Remote-based office within Ontario, Canada
Status: Permanent full time

The Intake Coordinator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is an integral position that assures Lifemark is able to provide early treatment intervention and access for patients who require quality treatment services. The ability to interact with staff, patients and customers/adjusters in a fast paced environment, with a high level of professionalism and confidentiality is crucial to this role. The ideal individual has the capacity to work well under tight timelines while remaining flexible, proactive, resourceful and efficient. Expert level written, verbal communication and interpersonal skills are required as well as a strong decision making ability and attention to detail. This person must be exceptionally well organized, flexible and enjoy the challenges of supporting a variety of key customers.

Core Responsibilities:

1. Act as the initial point of contact for client companies
2. Accept and record new referrals within our client intake system
3. Verify information and coordinate assessment times with our network of clinics
4. Call clients & clinics and book appointments via the internal booking system
5. Input and update referral data and treatment plan statuses in the database, as well as provide support and assistance with monthly referral tracking reports and quarterly outcome reports.

The ideal candidate will:

1. Have 2+ years of previous customer service/administrative experience
2. Bilingual French Preferred
3. Post-Secondary education is an asset
4. Possess advanced written and verbal communication skills with a strict attention to detail.
5. Possess strong interpersonal skills to maintain customer relationships with client companies and patients
6. Have the ability to prioritize under pressure
7. Possess strong computer skills, specifically in MS Word, Excel and aptitude for database software
8. Possess exceptional organizational skills, work independently, take initiative and have a strong work ethic

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.

Apply today! Visit www.lifemark.ca for more info about the company.