Intake Assistant - Family Doctor Finder Program

Winnipeg Regional Health Authority; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A regional health authority in Winnipeg is looking for an Intake Assistant to support the Family Doctor Finder Program. This role requires effective communication skills, proficiency in Microsoft Office, and a high school diploma. Candidates with healthcare experience and strong customer service skills will be prioritized. The position is full-time, with daily hours and an in-person work arrangement.

Qualifications

• Experience in healthcare is an asset.
• Effective communication in English is required.
• Ability to work independently with minimum supervision.

Responsibilities

• Provide customer service over the phone.
• Data entry and handling confidential information.
• Manage incoming queries and tasks efficiently.

Skills

Communication skills

Customer service

Time management

Interpersonal skills

Problem-solving skills

Education

High school education (Manitoba Standards)

Tools

Microsoft Office

Outlook

Excel

Job description

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Intake Assistant - Family Doctor Finder Program

Requisition ID: 388573

Position Number: 20066315

Posting End Date: September 30, 2025

City: Winnipeg

Employer: Winnipeg Regional Health Authority

Site: WRHA Community Health Services

Department / Unit: Family Doctor Finder

Job Stream: Non-Clinical

Union: Non Union

Anticipated Start Date: 10/06/2025

FTE: 1.00

Anticipated Shift: Days

Work Arrangement: In Person

Daily Hours Worked: 7.50

Annual Base Hours: 1950

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Experience

• Experience in healthcare would be an asset.
• Phone experience with a strong emphasis on customer service required.
• Data entry experience would be an asset.

Education (Degree/Diploma/Certificate)

• Complete high school education, Manitoba Standards, required.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Experience demonstrating good communication skills, trustworthy nonjudgmental manner, and ability to work with individuals of a diverse socioeconomic background.
• Knowledge of health care system and primary care preferred.
• Proficiency using Microsoft Office, Outlook, and Excel required.
• Effective and clear communication (oral and written) in English (in particular over the phone and in writing) required, coupled with professional phone etiquette.
• Strong decision-making and problem-solving skills required.
• Excellent time management and organizational skills are required to work within defined protocols, practices and procedures.
• Ability to accurately complete tasks, meet required deadlines and achieve defined customer service levels.
• Strong interpersonal skills, tact, courtesy, and confidentiality required.
• Ability to work independently with minimum supervision and effectively contribute to a team environment.
• Dealing with highly confidential information in a secure environment.
• General understanding of the community areas throughout the City of Winnipeg.
• Subject to a Criminal Record Check.

Physical Requirements

• Required to work for long periods of time at a computer and on the telephone.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

Wewelcome applications from people with disabilities. Accommodationsare available upon request during the assessment and selection process.