Intake Assistant - Family Doctor Finder Program

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 45,000 - 60,000; Full time

Job summary

A regional health authority in Winnipeg is seeking a FDFP Intake Assistant to provide front-line call services and help match residents to health care providers. The ideal candidate will have excellent communication skills, a high school education, and experience in customer service. This role involves data entry and working independently while adhering to protocols. The position requires strong organizational and interpersonal skills to succeed.

Qualifications

• Experience in healthcare is an asset.
• Phone experience with a strong emphasis on customer service.
• Data entry experience is preferred.

Responsibilities

• Provide front-line outbound/inbound call services.
• Match registrants to primary care providers.
• Handle requests for services and ensure data entry.

Skills

Good communication skills

Customer service experience

Time management

Problem-solving skills

Interpersonal skills

Education

Complete high school education, Manitoba Standards

Tools

Microsoft Office

Outlook

Excel

Job description

Overview

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Requisition ID: 388573
Position Number: 20066315
Posting End Date: September 30, 2025
City: Winnipeg
Employer: Winnipeg Regional Health Authority
Site: WRHA Community Health Services
Department / Unit: Family Doctor Finder
Job Stream: Non-Clinical
Union: Non Union
Anticipated Start Date: 10/06/2025
FTE: 1.00
Anticipated Shift: Days
Work Arrangement: In Person
Daily Hours Worked: 7.50
Annual Base Hours: 1950

Posting Notes: This position is in the WRHA Community Health Services, Family Doctor Finder program and reports to the Manager. The FDFP Intake Assistant will provide front-line outbound/inbound call services and related administrative functions.

Position Overview

The Family Doctor Finder Program (FDFP) is a provincial program that helps to match Manitobans to a family doctor, nurse practitioner or pediatrician. Manitobans without a primary care provider call FDF registration services and register with the program. FDFP Intake Assistants will receive this information and contact each registrant via telephone to match them with a provider based on their individual needs.

Reporting to the Manager, the FDFP Intake Assistant is responsible for providing front-line outbound/inbound call services and associated administrative functions. The incumbent processes requests for FDFP services, matches registrants to available primary care providers and ensures relevant data entry is completed and managed in the Unattached Patient Registry database.

Experience

• Experience in healthcare would be an asset.
• Phone experience with a strong emphasis on customer service required.
• Data entry experience would be an asset.

Education

• Complete high school education, Manitoba Standards, required.

Certification/Licensure/Registration

Not Applicable

Qualifications And Skills

• Experience demonstrating good communication skills, trustworthy nonjudgmental manner, and ability to work with individuals of a diverse socioeconomic background.
• Knowledge of health care system and primary care preferred.
• Proficiency using Microsoft Office, Outlook, and Excel required.
• Effective and clear communication (oral and written) in English (in particular over the phone and in writing) required, coupled with professional phone etiquette.
• Strong decision-making and problem-solving skills required.
• Excellent time management and organizational skills are required to work within defined protocols, practices and procedures.
• Ability to accurately complete tasks, meet required deadlines and achieve defined customer service levels.
• Strong interpersonal skills, tact, courtesy, and confidentiality required.
• Ability to work independently with minimum supervision and effectively contribute to a team environment.
• Dealing with highly confidential information in a secure environment.
• General understanding of the community areas throughout the City of Winnipeg.
• Subject to a Criminal Record Check.

Physical Requirements

• Required to work for long periods of time at a computer and on the telephone.

Additional Information

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment. Any application received after the closing time will not be included in the competition. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.