Intake and Care Coordinator

Who We Are:

arc programs exists to create thriving communities, free of systemic barriers and full of belonging, equity, and hope. We have a bold vision to ensure everyone in our communities feels connected and cared for and are excited to be expanding our team to help us accelerate our impact!

We're Hiring!

We are now accepting applications for an Intake and Care Coordinators based out of the Family Connection Centre (FCC) in Kelowna. Intake and Care Coordinators are the primary care coordinators within the FCC. They provide intake and service coordination functions for parents/caregivers and their children or youth with support needs, who are accessing services through the FCC.

Hours / Schedule:

1. 1 Full-Time, Permanent position (averaging 37.5 hours per week)
2. 1 Part-Time, Temporary position (averaging 17.5 hours per week)

Responsibilities:

Intake and Care Coordinators will provide individualized service planning support for families, to address identified needs and coordinate access to FCC services:

• Conduct brief screening and assessments to identify the specific service needs of each child, youth and/or family.
• Provide information regarding child development, available services within the FCC, and other available resources in the community.
• Develop a goal-oriented Individualized Service Plan (ISP) to address service needs, which may include services to be provided by the Intake and Care Coordinator and/or other practitioners of the FCC.
• Connect the child, youth or family and support the transition between relevant FCC services.
• Provide needs-based screening and developmental monitoring throughout service engagement, and update service goals as necessary in collaboration with other FCC practitioners.
• Assist families as needed with appointment reminders and coordination of services, needs identification, advocacy and organizing consistent Integrated Case Management meetings with child/youth and family’s interdisciplinary team.
• Remain connected with regular individual meetings as the family’s consistent point of contact throughout their service.
• Implement required case management and clinical records.

Other responsibilities include:

• Building relationships and connections within the community to improve service integration.
• Applying culturally safe and agile, trauma informed, relational and person/family-centered modalities.

Preferred Education and Experience:

• A bachelor’s degree in a Social Services or Human Services discipline (i.e.: BSW, CYC, BA in Psychology etc.) with a minimum of 2-years relevant experience is preferred.
• Other levels of qualifications including position-specific experience, knowledge and skills may be considered.

To be successful in your role, you’ll also need:

• Demonstrate excellent interpersonal and verbal/written communication skills.
• Be detail-oriented, organized, and efficient.
• Be skilled at managing multiple concurrent projects, assignments and tasks requested from multiple sources.
• Be capable of working independently, and frequently under pressure.
• Ability to learn and apply multiple complex IT platforms to manage your casework.

Other Requirements:

Given the nature of our work, please note that all shortlisted candidates:

• Need a valid BC Driver's License, regional insurance, and a reliable personal vehicle.
• Must undergo a screening process, including a criminal record search.

Wage / Benefits:

$30.25 - $31.75 based on relevant experience and education.

Upon successful completion of a probationary period, full-time employees (minimum 20-hrs per week) are eligible for a full benefit package (including dental plan, vision coverage, life insurance, extended medical coverage, long-term disability plan, and RRSP or TFSA contributions).

New full-time employees are eligible for 3-weeks paid vacation to start, as well as paid sick days as described in agency policy.

Why we’re an employer of choice!

Like most in the social services sector, arc programs is an equal-opportunity employer. We embrace diversity and ensure everyone on the team demonstrates cultural safety and sensitivity of all populations we serve.

But we believe there’s more to our work culture that promotes high levels of employee satisfaction and retention…

We are inclusive.

We use an anti-oppressive lens to inform our work with folx of all cultures, races, ethnic backgrounds, disabilities, neurodiversity, sexual orientation, gender identity and expression, socio-economic status, religions, and other oppressions to enhance our approach to equality.

We are ever-evolving.

We recruit and retain highly skilled staff and support their development through training, education, research, best practices, and innovation. We foster a culture of continuous learning and lean into diverse perspectives, encouraging all voices to be heard and honoring the wisdom of Metaptmumk - 'all-around seeing,' a multidimensional way of knowing, doing and being that reinforces positive, reciprocal relationships between Indigenous and non-Indigenous peoples, while decolonizing western knowledge and supporting an intersectional lens to cultivate warm, reciprocal relationship - while engaging meaningfully with the provincial community social services sector, Indigenous communities and agencies.

Discover more about our agency services and work culture at arcprograms.com.

If you feel a connection to our values and work, we'd love to hear from you!

Click the "Apply for This Job" Button.

We appreciate your interest, but kindly note that due to the high number of applications we receive, only shortlisted applicants will be contacted.

We acknowledge that arc programs is situated in the ancestral, traditional and unceded territories of the Syilx peoples in the Okanagan and West Kootenay regions. We also acknowledge the Métis peoples and the Inuit who reside in these regions.