Int. HR Analyst - 55768

S I Systems; Toronto; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A leading financial institution in downtown Toronto is looking for a candidate to support their Learning & Development team. This hybrid role requires a Bachelor's degree and at least 3 years of experience in customer service. The successful applicant will provide operations support, manage learning initiatives, and collaborate with various stakeholders. Proficiency in LMS systems and tools like Jira and Confluence is highly desirable.

Qualifications

• 3 years customer service-related experience required.
• Strong admin focus required.

Responsibilities

• Provide specialized L&D related research and operations support.
• Support Lead Learning Solution Architect in large scale initiatives.
• Manage ad-hoc LMS requests and collaborate with consultants.

Skills

Coordination in the L&D space

Knowledge of LMS systems

Experience with Jira/Confluence

Proficiency with Microsoft Word

Proficiency with Excel

Education

Bachelor's degree in relevant field

Job description

Business Unit: 4 - HR Learning & Development

Duration: Oct 31st 2026

Extension possible: Yes

Conversion Possible: Yes

Interview Process: Virtual 1 round

Work Location (Remote, Hybrid): HYBRID, Downtown Toronto (4 days in office required)

CANDIDATE PROFILE DETAILS:

Degree/Certifications Required: Education/Experience: Bachelor's degree in relevant field or equivalent experience required.

Years of experience: 3 years customer service related experience required.

Reason for request/why opened: Support the team

Skill Percentage

Project Mgmt.

Stakeholder Support /Relationship Building

Analytical Skills (Data/Budget)

Attention to Detail / QA

Oral/written communications

Learning lifecycle (analysis, evaluation)

Systems Knowledge/technical Acumen

Project Scope: Transformation

Team Size: 20 ppl

Selling Points of Position: Working within a leading FI organization

Background: Strong admin focus, this is not a developer/designer profile.

Daily Responsibilities:

Provide specialized L&D related research, evaluation, operations and reporting to support and advise TD businesses; analyzing and supporting the development and execution of L&D solutions.

Support Lead Learning Solution Architect (LSA) on execution of large pan-portfolio L&D initiatives and complex learning solutions for LOB specific initiatives.

Support Lead LSA in deployment of key large scale programs; specifically in the launch of quarterly leadership development initiatives (partner with Leadership Development COE on learners inquiries, enrolments, manage learner attendance records).

Identify and flag any risks to annual plan execution for escalation to Lead LSA.

Interact with internal/external partners, organize meetings (e.g., documentation of meeting minutes, follow-up on actions required by L&D partners, Centre of Excellence (COE), Practice Management team).

Support Lead LSA to prepare project kickoff materials and support vendor onboarding for portfolio initiatives.

Oversight and submission of intakes that will engage COE and partners in support of L&D annual plan projects (e.g., Intakes to engage LMS team, HR DAR, Business Management, Program Support, SSG/ Vendor Management and Delivery), as recommended by Lead LSA.

Manage ad-hoc business required LMS requests, collaborating with LMS consultants and course owners to define and approve LMS specifications for program launches.

Respond to business requests for learning assets or research access to learning programs through vendors or off-the-shelf solutions.

Perform research to support L&D analysis and recommendations (e.g., LMS course/curriculum maintenance or retirement, building business cases).

Identify, recommend, and implement process improvements to increase efficiencies in learning solution execution.

Support reporting related to budgeting and workshop audience analysis.

Conduct analysis, evaluation, and review of learner engagement and success measures related to L&D plans.

Must haves:

Coordination in the L&D space.

Some knowledge of LMS systems to review data/analyst capabilities.

Experience with Jira/Confluence.

Proficiency with Microsoft Word and Excel (data extraction).