Int. Customer Service representative to resolve tickets, ensure task completion and reporting f[...]

S I Systems; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company is seeking an Intermediate Customer Service Representative to resolve tickets and ensure client satisfaction for a telecom client. The role requires 4+ years of experience in customer service or helpdesk support, and entails responding to inquiries, maintaining client relationships, and logging requests accurately.

Qualifications

• Minimum of 4 years in a Customer Service/helpdesk environment.

Responsibilities

• Respond to customer requests promptly and professionally.
• Handle inquiries requiring investigation or follow-up.
• Ensure requests are directed to the appropriate area.

Skills

Customer Service

Communication

Problem Solving

Relationship Management

Job description

Int. Customer Service representative to resolve tickets, ensure task completion and reporting for our telecom client. - CREQ008808

Int. Customer Service representative to resolve tickets, ensure task completion and reporting for our telecom client. - CREQ008808

Duration: 6 Months

Description:

• Responsible for responding to customer requests in a prompt, accurate and professional manner.
• Handle any inquiries which require investigation or follow-up.
• Ensure requests and inquiries are transferred to the appropriate area.
• Develop and maintain good client relationships while ensuring confidentiality.
• Use call tracking systems to log all inquiries for documentation purposes.

Must Haves:

• 4+ years in a Customer Service/helpdesk environment