Int. CRM Trainer with Salesforce (Salescloud) experience to create and execute annual training [...]

S I Systems; Montreal, Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading technology services firm is seeking an experienced Int. CRM Trainer to manage training activities for Salesforce within the banking sector. The ideal candidate has over 4 years of experience with Salesforce CRM, demonstrating strong training and communication skills. This position is hybrid, based in Toronto or Montreal, with responsibilities including creating training plans and producing reference materials.

Qualifications

• 4+ years experience with Salesforce CRM or equivalent technology training experience within a banking environment.

Responsibilities

• Organizing and conducting all North American Commercial Bank training activities related to Salesforce.
• Assessing ongoing training needs and creating annual training plans.
• Producing job aids and assisting with user communications.

Skills

Salesforce CRM experience

Training experience

Communication skills

Job description

Int. CRM Trainer with Salesforce (Salescloud) experience to create and execute annual training plans for our commercial banking client

Int. CRM Trainer with Salesforce (Salescloud) experience to create and execute annual training plans for our commercial banking client

Duration: 18 Months

Location: Toronto or MTL (Hybrid, 2 days per week)

Responsibilities:

• Responsible for organizing, preparing, and conducting all North American Commercial Bank learning and training activities related to our CRM (Salesforce.com).
• The role will assess ongoing training needs and create and execute and annual training plan.
• Responsible for producing job aids and other reference materials and assisting with periodic user communications.
• Manage intranet site dedicated to Salesforce learning.
• Further the ability to communicate with our user teams on best practices (new user training, ask the expert sessions, rolling out new enhancements, work with strategy managers who coordinate the actual enhancements to develop mini change management plans).

Must Haves:

• 4+ years experience with Salesforce CRM or equivalent technology training experience within a banking environment