Insurance Services Associate

Municipal Insurance Association of British Columbia; Burnaby; Hybrid; CAD 64,000 - 80,000; Full time

Benefits offered by this job

Pension plan

Health spending account

Hybrid work two days

Flex days

Holidays off

Transit-adjacent office

EV charging parking

Bike storage

Phone allowance

Professional development

Mentorship program

Staff events

Job summary

Municipal Insurance Association of British Columbia (MIABC) is seeking an organized Insurance Services Associate for a one-year contract to cover a leave of absence. You will serve members’ liability, property and ancillary needs, issue certificates, support brokers on quotes and RFPs, and help update data in HubSpot/OMS.

The role requires 3–5 years in commercial insurance, BC licence Level 1 (Level 2 preferred), and strong communication and analytic skills.

Qualifications

• LICENCE BC Insurance Level 1 mandatory; Level 2 preferred.
• 3–5 years of commercial insurance or underwriting experience.
• Broad knowledge of insurance classes for local governments is an asset.
• Knowledge of cyber and construction insurance is an asset.
• Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint) and strong communication.

Responsibilities

• Communicate directly with members and insurers to respond to routine inquiries regarding policy coverage, documentation, and service requests.
• Prepare and issue certificates of insurance and process standard endorsements and policy changes independently.
• Support brokers in preparing quotes, proposals, requests for proposals (RFPs) and renewal documentation for liability, property, and ancillary insurance products.
• Assist in the administration of new and renewal policies, including preparing binders and issuing documentation under supervision.
• Maintain and update data in systems such as HubSpot and OMS.
• Manage and update Statements of Values (SOVs) and renewal tracking tools.
• Organize and maintain accurate insurance files and documentation.
• Contribute to internal projects, risk management initiatives, and process improvements as assigned.
• Assist with additional administrative duties and cross-functional support as required.
• Follow MIABC service standards, policies and procedures.
• Cooperate and collaborate with other employees and members in a spirit of teamwork and collegiality.
• Promote and represent MIABC as a professional association by visiting members, presenting education sessions and attending member conferences and various industry events.
• Participate in the MIABC's internal Enterprise Risk Management (ERM) program.
• Perform other duties and special projects as assigned.

Skills

BC Insurance Licence

Underwriting experience

Microsoft 365

Communication skills

Analytical skills

Education

CAIB, CIP, CRM designation preferred

Tools

HubSpot

OMS

Job description

Municipal Insurance Association of British Columbia (MIABC)

Insurance Services Associate

(Contract)

Are you looking for a position where you make a difference in our communities? At the Municipal Insurance Association of British Columbia (MIABC) we invest in the communities of British Columbia, so that they can invest in themselves. We are a member-owned non-profit insurance reciprocal that provides liability coverage to over 170 local governments in British Columbia, and property and ancillary coverage to over half of our members.

Each day, through every piece of advice shared, every outreach program offered, and every insurance policy written, our organization proudly declares that what makes each community unique is worthwhile, empowering the communities at the very heart of our province and the people who are the heart of those communities.

The MIABC is looking for a self-motivated, organized Insurance Services Associate to join our Insurance Services team for a one-year contract to cover a leave of absence.

Job Summary

The Insurance Services Associate provides professional and technical service to members on their liability, property, and ancillary insurance needs. They act as a supporting team member across assigned member accounts.

Job Functions

• Communicate directly with members and insurers to respond to routine inquiries regarding policy coverage, documentation, and service requests.
• Prepare and issue certificates of insurance and process standard endorsements and policy changes independently.
• Support brokers in preparing quotes, proposals, requests for proposals (RFPs) and renewal documentation for liability, property, and ancillary insurance products.
• Assist in the administration of new and renewal policies, including preparing binders and issuing documentation under supervision.
• Maintain and update data in systems such as HubSpot and OMS.
• Manage and update Statements of Values (SOVs) and renewal tracking tools.
• Organize and maintain accurate insurance files and documentation.
• Contribute to internal projects, risk management initiatives, and process improvements as assigned.
• Assist with additional administrative duties and cross-functional support as required.
• Follow MIABC service standards, policies and procedures.
• Cooperate and collaborate with other employees and members in a spirit of teamwork and collegiality.
• Promote and represent MIABC as a professional association by visiting members, presenting education sessions and attending member conferences and various industry events.
• Participate in the MIABC's internal Enterprise Risk Management (ERM) program.
• Perform other duties and special projects as assigned.

Position Qualifications

• Level 1 BC Insurance Licence mandatory; Level 2 Licence preferred.
• Insurance designation (CAIB, CIP, CRM) preferred.
• 3-5 years of commercial insurance or underwriting experience.
• Broad knowledge of all classes of insurance for local governments is an asset.
• Knowledge of cyber and construction insurance is an asset.
• Good technical insurance knowledge for interpretation and development of policy language.
• Professional interpersonal, oral and written communication skills.
• Ability to prioritize and manage multiple projects and deadlines.
• Strong analytical skills, with excellent attention to detail and accuracy.
• Proficiency with Microsoft 365 programs (Outlook, Word, Excel and PowerPoint).

Our Commitment to You

The MIABC believes in a culture rooted in collaboration and growth. Our team is enthusiastic, innovative, diverse, and driven to enrich the lives of our members and each other. We promise to support you and provide you with meaningful challenges and opportunities to shine. From competitive salaries, benefit packages and professional development opportunities, to work-life balance with flex days and hybrid working opportunities, we offer our teammates a working environment in which they feel supported, encouraged and empowered to take risks and share their perspectives openly and freely.

Our Commitment to Diversity, Equity, and Inclusion

Equality is entrenched in the MIABC's values and guiding principles. We celebrate, empower, and support the unique differences our staff, board and members bring to our organization. We strive to be a workforce and organization that is representative of the diversity of the communities in British Columbia.

Our Perks

• Participation in a defined pension plan;
• Incidental health spending account;
• The ability to work remotely two days a week;
• Optional participation in a flex day plan allowing for 18 flex days per calendar year;
• Statutory holidays off as well as Easter Monday, National Day for Truth and Reconciliation and Boxing Day;
• A centrally located office next to transit, shopping, restaurants and the False Creek Seawall;
• Free parking on a first-come, first-served basis, with EV charging stations;
• Secure private bike storage;
• Monthly allowance for employees who choose to use their personal mobile phone for business;
• Professional development days;
• Mentorship programs; and
• Staff social activities.

Status

Temporary full-time

Pay Range

$64,000-$80,000 annual salary