Insurance Operations Manager

Placements24; Kimberley; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Generous paid time off

Professional development

Team collaboration

Work-life balance

Modern office facilities

Team-building events

Job summary

Placements24 is seeking an experienced Insurance Operations Manager to oversee daily operations in Kimberley, focusing on policy administration, service delivery, and data management. You will lead a professional team, implement efficient policies, and drive improvements while ensuring regulatory compliance.

The role demands strong leadership, analytical thinking, and a track record of optimizing workflows in the insurance sector.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 6 years of experience in insurance operations or a related administrative management role.
• Proven experience leading operational teams and processes within the insurance industry.
• Strong understanding of insurance products, policy administration, and customer service.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability in process improvement and performance management.
• Proficiency in operational software and standard office applications.
• Strong analytical and problem-solving capabilities.
• Knowledge of relevant South African insurance regulations is essential.
• Must be legally authorized to work in Kimberley.

Responsibilities

• Oversee and manage the daily operations of the insurance department, including policy administration, customer service, and data management.
• Develop, implement, and refine operational policies and procedures to enhance efficiency and effectiveness.
• Lead, train, and mentor a team of operational staff, fostering a positive and productive work environment.
• Monitor KPIs and implement strategies to achieve operational targets.
• Ensure compliance with all relevant insurance regulations, company policies, and industry standards.
• Manage vendor relationships and service level agreements.
• Identify opportunities for process improvement and implement solutions to optimize workflows.
• Collaborate with underwriting and claims to ensure seamless service delivery.
• Manage departmental budgets and resource allocation effectively.
• Handle escalated operational issues and ensure timely resolution.

Skills

Leadership

Communication

Problem-solving

Analytical thinking

Education

Bachelor's degree in Business Administration or Operations Management

Job description

About the Role

Our client, a reputable insurance company, is seeking an experienced and highly organized Insurance Operations Manager to oversee their operations in Kimberley. This critical role involves managing the day-to-day administrative and operational functions of the insurance department, ensuring efficiency, compliance, and excellent service delivery. The ideal candidate will have a strong understanding of insurance processes, robust leadership skills, and a proven ability to optimize operational workflows. This is an excellent opportunity to contribute to a growing organization and make a significant impact within the Kimberley region. The position is office-based, fostering strong team cohesion and direct oversight. We are looking for a proactive individual with a keen eye for detail and a commitment to continuous improvement. The successful candidate will be responsible for leading operational teams, implementing best practices, and ensuring the smooth running of all insurance-related administrative tasks. This role requires strong analytical and problem-solving skills.

Key Responsibilities

• Oversee and manage the daily operations of the insurance department, including policy administration, customer service, and data management.
• Develop, implement, and refine operational policies and procedures to enhance efficiency and effectiveness.
• Lead, train, and mentor a team of operational staff, fostering a positive and productive work environment.
• Monitor key performance indicators (KPIs) and implement strategies to achieve operational targets.
• Ensure compliance with all relevant insurance regulations, company policies, and industry standards.
• Manage vendor relationships and service level agreements.
• Identify opportunities for process improvement and implement solutions to optimize workflows.
• Collaborate with other departments, such as underwriting and claims, to ensure seamless service delivery.
• Manage departmental budgets and resource allocation effectively.
• Handle escalated operational issues and ensure timely resolution.

Requirements

• A Bachelor's degree in Business Administration, Operations Management, or a related field.
• A minimum of 6 years of experience in insurance operations or a related administrative management role.
• Proven experience in managing operational teams and processes within the insurance industry.
• Strong understanding of insurance products, policy administration, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability in process improvement and performance management.
• Proficiency in operational software and standard office applications.
• Strong analytical and problem-solving capabilities.
• Knowledge of relevant South African insurance regulations is essential.
• Must be legally authorized to work in Kimberley.

Benefits

• Competitive salary and annual bonus.
• Comprehensive medical aid and retirement fund benefits.
• Generous paid time off and annual leave.
• Opportunities for professional development and career advancement.
• A supportive and collaborative team environment.
• Focus on employee well-being and work-life balance.
• Training programs to enhance operational efficiency.
• Access to modern office facilities.
• Regular team-building events.