Insurance Case Coordinator

Manulife; Southwestern Ontario; On-site; CAD 85,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health and dental benefits

Flexible work arrangements

Opportunities for professional growth

Job summary

Manulife is seeking a Project Manager to join our Project Management Office in Waterloo, Ontario. This hybrid role requires overseeing various corporate shared services projects, from planning to execution. A successful candidate will have over 5 years of experience and be adept at stakeholder engagement, communication, and change management.

We offer a competitive salary range of $85,000 to $100,000, alongside comprehensive health benefits and opportunities for professional growth.

Qualifications

• 5+ years experience leading complex digital health projects or change initiatives.
• Strong knowledge of project management standards and methodologies.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Define and manage project scope, objectives, deliverables, and success criteria.
• Develop detailed project plans, budgets, and schedules.
• Monitor project progress and ensure timely delivery of milestones.
• Manage risks and facilitate issue resolution.
• Produce essential project management documentation.

Skills

Project Management

Change Management

Stakeholder Engagement

Communication Skills

Analytical Skills

Problem-Solving Skills

Microsoft Office

French Proficiency

Education

Relevant post-secondary education

Certification in Project Management (PMP, PRINCE2)

Tools

Project Management Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Visio

Job description

Project Manager

Are you an experienced Project Manager with a passion for leading transformative projects? We are seeking a dynamic and results‑driven Project Manager to join our Project Management Office in Waterloo, Ontario. In this hybrid role, you will be responsible for overseeing a variety of projects across corporate shared services, from initial planning through to execution. You will work with cross‑functional teams, manage schedules, budgets, risks, and communication, and ensure successful delivery while driving organizational change.

As a Project Manager, you will play a key role in facilitating collaboration between stakeholders, integrating change management strategies, and ensuring the smooth adoption of new initiatives. Your expertise will help align project outcomes with strategic goals, all while managing resources, schedules, and risks effectively.

If you have 5+ years of experience leading complex projects and a strong background in change management, we would love to hear from you. Join us and contribute to the success of cutting‑edge initiatives that impact the future of healthcare.

We are currently looking for someone to join our team in the role of Project Manager. This position is based out of our Waterloo, ON corporate office, with hybrid working options available. You will provide the necessary leadership to deliver projects on time and within budget.

What We Offer

• Competitive salary, comprehensive health and dental benefits
• Other employment perks such as Employee Assistance Program, PerkoPro, Rewards Points
• Flexible work from home arrangements supporting employee work life balance
• Inspiring leadership and opportunities for professional growth
• Competitive compensation range. The salary range is $85,000 to $100,000, and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What The Role Involves

Project Management

• Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.
• Develop detailed project plans, schedules, budgets, and resource allocations.
• Monitor project progress, manage risks and issues, and ensure timely delivery of milestones.
• Report on project status to sponsors and leadership, ensuring transparency and accountability.
• Ensure all parties (internal and external) are aware of project scope and milestones. Highlight deviations from project scope and adjust when necessary to reflect changing circumstances.
• Manage vendor(s) within defined contract parameters.
• Facilitate the identification and resolution of project issues; ensure issues are raised to the executive sponsor and/or steering committee and solutions are provided for timely decision making.
• Manage project related risks.
• Produce all required project management documentation, such as detailed project plans, work plans, product delivery schedules, project estimates, budget, resource plans, status reports, risk and issue logs.
• Develop and implement change management strategies when appropriate, including plans to maximize employee adoption and minimize resistance.
• Measure and report on change adoption, engagement, and benefits realization as part of the overall project plan.
• Facilitate integration of new practices into existing organizational systems and structures (updates to orientation materials), and handover to appropriate business leads to support sustainment.
• Work closely with Senior Leadership Sponsor, Business Lead, project teams, other business leaders, and stakeholders to integrate change management into project delivery.
• Act as a liaison between technical teams and end users to ensure alignment and address concerns.

What You Bring

• 5+ years experience demonstrating leading complex digital health projects and/or organizational change initiatives.
• Relevant post‑secondary education and/or combination of education and experience.
• Certification in Project Management (PMP, PRINCE2).
• Sound knowledge of project management tools, techniques, and methodologies.
• Either Lean Six Sigma or Prosci certification, or a technical qualification or experience is considered an asset.
• Understanding of change management principles, methodologies, and tools.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Ability to manage multiple projects/priorities and work effectively in a fast‑paced environment.
• Strong analytical and problem‑solving skills.
• Flexible and adaptable in ambiguous situations.
• Ability to work collaboratively in a matrixed environment.
• Understanding of organizational challenges and strategic objectives.
• Strong proficiency in all aspects of Microsoft Office, with proven skills in Word, Excel, PowerPoint, Visio.
• Strong organization and problem‑solving skills.
• Home and community care industry experience is an asset.
• Proficiency in French is considered an asset.
• Valid driver's license, own vehicle and appropriate insurance.

CarePartners In Your Community

In addition to providing home‑based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff‑led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

AI and Recruitment Tools

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human‑led decision making. All AI‑generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.

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