Insurance Advisor Level 1

Alberta Motor Association; Lethbridge; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Employer-paid retirement savings

Travel medical insurance for family

Employee discounts

Paid vacation and personal days

Flexible work models

Job summary

Alberta Motor Association in Lethbridge is seeking a customer-focused insurance advisor. You’ll identify clients' insurance needs, explain products clearly, and build lasting relationships in a friendly, in-office environment.

No prior licensing required; AMA will cover licensing costs and provide extensive in-house training. Expect a supportive team, ongoing development, flexible benefits, and opportunities to grow within automotive, registries, travel, and insurance services.

Qualifications

• High school diploma or equivalent.
• At least 6 months of sales and/or customer service experience.
• General Insurance Certificate of Authority Level 1 will be provided; AMA will support licensing and training.

Responsibilities

• Report to Manager, Insurance Agency.
• Help clients identify their insurance needs and advise on products and coverages.
• Articulate the value of products and explain pricing clearly and empathetically.
• Support existing clients with questions and policy updates.
• Proactively follow up on leads to drive new business.
• Build relationships with clients to retain their business and understand evolving needs.
• Deliver a TYLF (treat you like family) experience in all interactions.

Skills

People skills

Sales skills

Customer service

Organized

Education

High school diploma

CIP designation

Job description

A customer service JOB THAT opens doorsThe OpportunitySeeking a career full of new challenges and opportunities to grow? This could be the fresh start you’re looking for!You’re already a sales superstar and customer service wiz, but you’re looking for a little more. Bring your skills to the world of insurance and know that every day you’ll be offering Albertans peace of mind and helping protect what’s important to them.Prior insurance experience is an asset, but cultural fit is key, so we’re willing to cover the cost of your licensing and provide lots of in-house training to set you up for success.A Place to BelongAMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:Competitive salary and flexible benefitsEmployer-paid retirement savings programEmployee-exclusive discounts on travel, insurance, memberships, and moreFree travel medical insurance for you and your immediate familyOngoing professional developmentPaid vacation and personal days, including a Volunteer Day and Me DayFlexible work models that make sense for your lifestyleWho You AreYou’re the ultimate people-person who’s great at making connections.You enjoy the thrill of a sale, working towards goals and hitting targets.You’re passionate about finding the right solutions to fit client needs.You genuinely care about helping others and providing outstanding customer service.You get that even the smallest detail can make a huge difference in someone’s life.You’re ultra-organized and always on time because you know it’s important to clients.You want a career that will allow you to grow.How You’ll Make an ImpactReport to Manager, Insurance Agency.Help clients identify their insurance needs and advise on products and coverages.Effectively articulate the value of our products and explain pricing in a simple, empathetic, and professional manner.Support existing clients with questions and updates to their policies.Proactively follow up on leads and client inquiries to drive new business.Build relationships with clients to stay informed of their ever-changing needs and retain their business.Deliver a TYLF (treat you like family) experience in all interactions with clients and co-workers.What You Bring to the TableYou have a high school diploma or equivalent (bonus points for related post-secondary education and/or industry certifications like a CIP designation).You have at least 6 months of sales and/or customer service experience (even better if it’s insurance-related). Experience in a call center, retail, or financial services is a strong asset.This position requires a General Insurance Certificate of Authority Level 1. But don’t worry! If you don’t already have one, we’ll help you earn one and support you with in-house training. See what’s involved.Belonging Matters HereAMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We’ll work with you feel supported throughout your journey with us.-WORK MODEL:In-Office-We thank all applicants for their interest; however, only those selected for an interview will be contacted.