Automobile Claims Adjuster

Alberta Motor Association; Edmonton; Hybrid; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Employer-paid retirement savings

Travel medical insurance (employee)

Discounts on AMA memberships

Volunteer Day

Me Day

Hybrid work model

Job summary

Alberta Motor Association in Edmonton is seeking an Automobile Claims Adjuster to join our claims team. You will provide excellent customer service to members, navigate the claims process, and act with integrity and empathy in stressful situations.

We value teamwork, ongoing professional development, and flexible benefits. The role requires a Grade 12 diploma and insurance experience; CIP designation is an asset, and the position offers a hybrid work model.

Qualifications

• Grade 12 diploma or equivalent.
• Prior insurance adjusting experience or insurance-related experience required.
• CIP designation (or working towards) is considered an asset.
• Excellent telephone etiquette and professionalism.
• Ability to multi-task and meet daily deadlines.
• Hybrid work model is available.

Responsibilities

• Provide excellent customer service to AMA members.
• Clearly communicate the claims process to the member.
• Investigate and negotiate settlements of automobile insurance claims.

Skills

Customer service

Investigation skills

Negotiation skills

Communication

Time management

Multitasking

Education

Grade 12 diploma

Related post-secondary education (bonus)

Job description

Where empathy meets expertise.The OpportunityHow many times have people said to you “you’re such a good listener?” Or, “I knew I could count on you.” In fact, the only thing you love more than providing excellent customer service, is knowing you’re giving someone that important peace of mind by helping them through the claims process.When our members are in difficult and stressful claims situations, they want to know that they’re in good hands. They want to speak to someone who knows exactly how to get them the help they need, when they need it. Those are the qualities that we’re looking for in an Automobile Claims Adjuster on our claims team.A Place to BelongAMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:Competitive salary and flexible benefitsEmployer-paid retirement savings programEmployee-exclusive discounts on travel, insurance, memberships, and moreFree travel medical insurance for you and your immediate familyOngoing professional developmentPaid vacation and personal days, including a Volunteer Day and Me DayFlexible work models that make sense for your lifestyleWho You AreYou excel in a fast-paced environment and are excited at the opportunity to learn something new every day.You enjoy working as part of dynamic, fun team, sharing knowledge and expertise.You genuinely care about people and have a fair and empathetic approach to helping solve their problems.You are a confident decision-maker using sound judgment and reason guided by your integrity and ethics.Your knowledge and ability to handle a variety of claims expertly will be demonstrated in every claim you touch.New challenges and daily deadlines? No problem to someone with your ability to multi-task and prioritize competing tasks.Your organization skills and time management are second to none.How You’ll Make an ImpactReporting to the Claims Supervisor, you will provide excellent customer service to our members.You will clearly communicate the claims process, ensuring the member fully understands how the claim will be handled.You will use your investigation and negotiation skills to settle Automobile insurance claims.What You Bring to the TableYou have a grade 12 diploma or equivalent.Bonus points if you have a related post-secondary education.Your ability to communicate clearly is equally matched by your excellent telephone etiquette and professionalism.Prior insurance adjusting experience, or insurance-related experience is required.CIP designation (or working towards) will be considered an asset.Belonging Matters HereAMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We’ll work with you feel supported throughout your journey with us.-WORK MODEL:Hybrid-Light-We thank all applicants for their interest; however, only those selected for an interview will be contacted.