Insurance Account Manager, Small Market Commercial

NFP, an Aon company (Canada); Greater Sudbury; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Commercial Lines Account Manager to enhance their SME division. This role involves managing client relationships, providing expert advice on insurance solutions, and ensuring client satisfaction through effective communication. The successful candidate will thrive in a hybrid work environment, contributing to a culture that values diversity, equity, and inclusion. With a focus on professional growth and community engagement, this position offers a unique opportunity to make a significant impact while enjoying a range of benefits. Join a team committed to innovation and excellence in the insurance sector.

Benefits

Annual Bonus Plan

Matching RRSP Plan

Referral Commission Plan

Health Care Spending Account

Continuing Education Support

License Fee Reimbursement

Professional Membership Dues Reimbursement

Qualifications

• 2+ years of experience in commercial insurance or related fields.
• Strong analytical and problem-solving skills required.

Responsibilities

• Manage client relationships and renewals for commercial lines.
• Provide exceptional customer service and support.

Skills

Commercial Insurance Experience

Analytical Skills

Problem-Solving Skills

Customer Service Skills

Emotional Intelligence

Education

RIBO License

Insurance Professional Certification

Tools

Microsoft Office Suite

EPIC

Job description

INSUR013409_8

Business Line: Small-Market Commercial Lines

Hours Per Week: 35 (Full-Time)

Location: Ontario, Any – Hybrid environment (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

About The Role

Small Enterprise Businesses (SME) are an integral part of local economies that help to create a network of financial interconnection that fosters broad-based prosperity. NFP’s SME business division is there to help guide and counsel local organizations of all kinds stay safe and on track. As these businesses evolve and grow, our team of experts that see trends, anticipate emerging challenges, and curate the solutions needed – make all the difference.

We’re looking for a Commercial Lines Account Manager to service in-coming new business requests while developing and maintaining relationships with both client and carrier representatives. The successful CM will also work with backend service teams and oversee the renewal process of existing business.

What You’ll Do

• Work closely with clients to deliver extraordinary value by identifying exposures, determining the appropriate solution and advising the client as to why the solution is the best fit.
• Develop marketing specifications and remarketing strategies for renewals of an assigned book of business.
• Network within the local community by attending industry events, training, etc.
• Provide professional and prompt customer service including phone and email on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, endorsements, cancellations, etc.
• Be the lead in maintaining positive, long-term relationships with the clients, insurance carrier representatives and NFP staff.

What You Bring

• RIBO is required, out of province licenses are an asset.
• Typically, more than 2 years of commercial insurance and product line experience – servicing, broking or underwriting.
• Experience in the placement of various lines of coverage on SME to Mid-Market accounts.
• Confident, poised and interactive - when client-facing communicates effectively, demonstrates emotional intelligence, and understands how to tailor responses in a variety of dynamic situations.
• Proven technical competency and creativity demonstrating excellence in developing and delivering innovative property and casualty solutions.
• Possess strong analytical and problem-solving skills.
• Excellent organizational skills with the ability to adjust to changing workload and priorities.
• Sharp attention to detail with excellent decision-making skills.
• Excellent computer skills expected and EPIC fluency an asset.
• Proficiency with Microsoft Office suite products – specifically Word, Excel and Outlook.

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit NFP.

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind.
• Annual bonus plan for all employees.
• Matching RRSP plan of 5% of salary.
• Referral Commission Plan.
• Generous benefits plan including Health Care Spending Account starting on the first day of employment.
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career.
• Reimbursement of license fees and professional membership dues.
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration.

Our employees are the foundation of our success.

NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Children’s Cancer Society, GenHERation, Year Up and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.