Insurance Account Manager, Commercial Insurance

NFP; Edmonton; On-site; CAD 60,000 - 90,000; Full time

Job summary

NFP is seeking an Account/Client Manager in Edmonton to foster strong client relationships and offer exceptional service in the commercial insurance sector. The candidate will engage with clients daily, handle inquiries, and promote revenue growth through various strategies. This full-time role requires a valid Alberta General License and a client-focused mindset.

Benefits

Annual bonus

Matching RRSP (5%)

Referral commissions

Comprehensive benefits including Health Care Spending Account

Support for continuing education and career growth

Reimbursement for licenses and memberships

Qualifications

• 3+ years industry experience, preferably in broking or underwriting.
• Experience with Mid-Market Risks, especially accounts over $25,000.
• Extensive relationships with insurance carriers.

Responsibilities

• Assist in preparing applications and marketing strategies.
• Provide professional customer service via phone, email, and walk-ins.
• Identify opportunities for revenue growth through cross-selling and upselling.

Skills

Communication

Organizational Skills

Analytical Skills

Problem Solving

Attention to Detail

Education

Alberta General License

Tools

EPIC

Job description

Business Line: Commercial Lines, Mid-Market

Hours Per Week: 35 (Full-Time)

Location: Edmonton, Alberta (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

About the Role

Our commercial property and casualty insurance brokerage partners help protect corporations and nonprofits across Canada from both minor surprises and major crises. Our leaders foster a collaborative environment that emphasizes exceptional client service.

The Alberta Commercial Lines Division is seeking an Account/Client Manager to engage with clients daily and develop strong relationships with clients and carrier representatives.

What You’ll Do

• Assist a producer in preparing applications, specifications, and marketing strategies for new business and renewals.
• Provide professional customer service via phone, email, and walk-ins, addressing inquiries about coverage, billing, claims, audits, etc.
• Identify opportunities for revenue growth through cross-selling, upselling, and generating referrals.
• Maintain positive, long-term relationships with clients, insurance carriers, and internal staff.

What You Bring

• Alberta General License in good standing.
• Over 3 years of industry experience, preferably in broking or underwriting.
• Experience with Mid-Market Risks, especially accounts with premiums over $25,000.
• Excellent communication skills, able to interact effectively with diverse stakeholders.
• Client-focused attitude with strong organizational skills.
• Analytical and problem-solving abilities.
• Attention to detail and sound decision-making skills.
• Adaptability to changing priorities and technology.
• Extensive relationships with insurance carriers.
• Proficiency in computer skills; EPIC experience is an asset.

Who We Are

NFP, an Aon company, is recognized as a top employer with awards for diversity and inclusion. We provide tailored solutions to manage risks, workforce, wealth, and retirement challenges globally, emphasizing a people-first approach.

We have a strong presence in Canada, the UK, and the US, with over 300 offices. Learn more at https://nfp.ca.

What’s In It For You

NFP offers a PeopleFirst culture with numerous benefits:

• Annual bonus
• Matching RRSP (5%)
• Referral commissions
• Comprehensive benefits including Health Care Spending Account
• Support for continuing education and career growth
• Reimbursement for licenses and memberships
• Collaborative industry-leading team

Our employees are our foundation, and we are committed to fostering an inclusive, innovative, and community-oriented workplace. We support diversity, well-being, and community engagement through various programs and initiatives.

We are dedicated to creating a secure future for all through ongoing conversations and community involvement.

Accommodations are available upon request for candidates participating in the selection process.