Instructor, Service Training

Mazda Canada Inc.; City of Langley; Hybrid; CAD 87,000 - 108,000; Full time

Job summary

Mazda Canada Inc. is seeking an Instructor, Service Training reporting to the National Manager, Technical Services. The role conducts technical training for Retail Partner Technicians to improve customer experience and service retention, covering maintenance procedures, new technology theory, MGSS, and M-MDS.

Occasional travel to regional offices and off-site locations is expected. Responsibilities include scheduling virtual and in-person sessions, developing materials, posting schedules in

Responsibilities

• Conduct technical training in an engaging and positive learning environment for Retail Partner Technicians to improve customer experience and support service retention.
• Schedule virtual class sessions and classroom sessions (Regional and off-site facilities).
• Maintain course attendance and training records in LMS; create and track course evaluations.
• Maintain Regional Training facility, tools & equipment.
• Assist the Manager, Instructional Design with MazTech Service Skills Competition, including tests and vehicles for hands-on competition.
• Review new eLearning courses and provide feedback to Manager, Instructional Design.
• Provide input to create and maintain Technician/Master Technician Training plans and criteria to achieve Master Technician status.

Job description

Work Arrangement: Hybrid (Langley, BC Office/Home Office/Field Visits)

#LI-Hybrid

At Mazda, we love sharing the beautiful machines we craft with the world. But even more, we love building relationships with the people who help make it all possible. We are a team of passionate car fanatics with an incurable love affair with the road. We continually strive to challenge the status quo and make it our mission to put people, quality, and experiences before transactions. Ground-breaking technologies and our latest 7 th generation products are just the tip of the iceberg. If you possess an unwavering commitment to delivering service excellence and a strong desire to shatter industry stereotypes, Mazda Canada is looking for you.

Reporting to the National Manager, Technical Services, the Instructor, Service Training will conduct technical training in an engaging and positive learning environment for our Retail Partner Technicians, which will improve our customers experience and support service retention. Areas of instruction include correct maintenance and repair procedures, theory and operation of new technology, use of online service information system (MGSS) and operation of the Mazda Modular Diagnostic System (M-MDS). Occasional travel is required to Regional Offices as well as internationally for meetings or train the trainer educational sessions. Travel may also be required to various offsite college locations to conduct training for retail partners in the vicinity.

Essential Duties include (but are not limited to):

• Conduct technical training in an engaging and positive learning environment for our Retail Partner Technicians, which will improve our customers experience and support service retention:
  • Communicate all technical training schedules and information by posting on One.Mazda, MGSS and Mazda Brand Academy in English/French
  • Support development of technical training courses and materials.
  • Develop, prepare, update and post PDI sheets on MGSS.
  • Facilitate, and instruct retail partner technicians in area of responsibility.
  • Schedule virtual class sessions and classroom sessions (Regional and off-site facilities).
  • Maintain course attendance and training records in LMS Create and track course evaluations.
  • Maintain Regional Training facility, tools & equipment.
• Assist the Manager, Instructional Design with the MazTech Service Skills Competition, which includes preparing initial competition tests, rules, and vehicles for hands on competition, and supporting activities for the competition.
• Review new eLearning courses and provide feedback to the Manager, Instructional Design.
• Provide feedback to the Manager, Instructional Design on newly updated or developed Technical Training Virtual Classroom and in-person Classroom courses which includes the creation of PowerPoint Presentations, Guides, Hand‑outs, on‑vehicle activities, and course outlines.
• Provide input to the Manager, Instructional Design to create and maintain the Technician/ Master Technician Training plans and criteria to achieve Master Technician status which includes exams/hands‑on testing and recognition.

This posting is for a vacancy at Mazda Canada.

Hiring Salary Range for position: $86,500 - $107,500 CAD. The base salary offered will consider the successful candidate’s experience, skills, and competencies, and will be set in a manner that supports fair and consistent internal equity practices.

Note that AI may be used in the initial stages of the recruitment process.

Mazda Canada Inc. is an Equal Opportunity Employer and upon request by the applicant, accommodations will be provided in all parts of the hiring process.

Mazda Canada Inc. is an Employer Partner of the Canadian Center for Diversity and Inclusion, Diversio, Empowering Auto Conference and Equitek Employment Solutions. Our Charity Partners are Indspire and Pathways to Education.

Mazda Canada Inc. is proud to be a part of Canada's Top 100 Employers! We have also been included in the Top 100 Greater Toronto Area Employers for 11 years consecutively.

Thank you for your interest in this position!