Instructional Support Coordinator - WE Accelerate

uwaterloo; Southwestern Ontario; On-site; CAD 68,000 - 85,000; Full time

Job summary

The University of Waterloo is seeking an Instructional Support Coordinator for WE Accelerate to provide instructional leadership for a robust alternative to a traditional co-op work term. You will coordinate program logistics, support students, and supervise staff to deliver high-quality programming.

Working within the Centre for Work-Integrated Learning, you will collaborate with internal and external partners to ensure program success and drive continuous improvement through online pedagogy

Qualifications

• Completion of a post-secondary degree.

Responsibilities

• Coordinate day-to-day administration and delivery of WE Accelerate programming.
• Provide support and guidance to students participating in WE Accelerate programs and address student concerns.
• Supervise and mentor Team Leads and casual staff hired to support streams.
• Collaborate with internal and external partners to support program delivery and ongoing needs.
• Contribute to the continuous improvement of WE Accelerate programming through operational enhancements.

Education

Post-secondary degree

Job description

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day.

Learn more about our recruitment process.

Job Requisition ID: 2026-02867

Time Type: Full time

Employee Group: Staff

Job Category: Academic Delivery Support

Employment Type: Temporary

Department: Co-operative and Experiential Education - Work-Integrated Learning Programs

Hiring Range: $67,688.63 - $84,610.79

Posting Information: This posting is for an existing vacancy.

The internal posting deadline for this position is October 1st, 2026, at 11:59PM.

Term - 14 months

This is a Career Path position. The final level will be determined based on demonstrated skills and experience.

Anticipated hiring ranges:
- USG 8: $ 67,688 -$84610
- USG 9: $ 73,695 - $92,119
- USG 10: $ 80,248 - $100,310

Job Description

Primary Purpose

The Centre for Work-Integrated Learning (Centre for WIL) is part of the Co-operative and Experiential Education (CEE) portfolio. The Centre for WIL fosters excellence in the pedagogy and practice of workintegrated learning (WIL) as a thought leader and key provider of high-quality curriculum, courses, and programs in this field.

The Instructional Support Coordinator (ISC) - WE Accelerate role provides instructional leadership for the WE Accelerate program, a robust alternative to a traditional co-op work term for first work term students. WE Accelerate combines future-ready, in-demand skill development programming (co-created with industry partners) with team-based project experiences and career curriculum content.

Key Accountabilities

• Operating within the Centre for WIL's Programs team, the primary responsibilities of the ISC-WE Accelerate are:
• Coordinating day-to-day administration and delivery of WE Accelerate programming, including program logistics, scheduling, and events
• Providing support and guidance to students participating in WE Accelerate programs and addressing student concerns and requests as they arise
• Supervising, mentoring and supporting students and casual staff who contribute to program delivery, including onboarding, training, and performance feedback
• Collaborating with internal and external partners to support program delivery, relationship management, and ongoing program needs
• Contributing to the continuous improvement of WE Accelerate programming through operational enhancements, instructional best practices, and program development activities.
• This role will support various components of WE Accelerate programming as necessitated by operational priorities and business needs.

Stream Operations

• Determine the day-to-day needs required to support the delivery of WE Accelerate streams
• Ensure Team Leads (co-operative education student staff) have the required resources to support their respective stream(s)
• Schedule, organize, and attend workshops and other events
• Suggest and test revisions to stream operations
• Calibrate student tracking
• Handle and upscale informal requests for accommodation

Supervision and Relationship Management

• Participate in the hiring of co-op student and casual staff and contribute to onboarding and training each term
• Supervise and mentor Team Leads and casual staff hired to support various streams
• Complete mid-term and end of term evaluations for Team Leads
• Provide regular updates to external partners and internal stakeholders about student progress

Student Support

• Respond promptly and professionally to student concerns, including those beyond the scope of a Team Lead
• Handle requests for exceptions (e.g., illness, death in family)
• Inform the Senior Manager, Work-Integrated Learning Programs of changes/trends in student support issues; suggest improvements to the student support system

Stream Development

• Identify stream improvement opportunities and implement approved changes
• Assess stream content and activities to ease operational challenges
• In consultation with external and internal partners and the Senior Manager, Work-Integrated Learning Programs, implement revisions/improvements to current stream materials and activities that incorporate best practices in online learning, instructional design, and pedagogy

Technology and Online Pedagogy

• Identify and understand current/available technologies in online education
• Understand the function and setup of various streams within the University of Waterloo's learning management system (LMS)
• Effectively design stream administrative setup to facilitate the smooth operation and delivery of the WE Accelerate program
• Liaise with campus partners regarding issues with the LMS

Required Qualifications

Education

• Completion of a post-secondary degree or di