Instructional Support Coordinator

Socket.dev; Guelph; On-site; CAD 55,000 - 65,000; Full time

Job summary

The University of Guelph's School of Computer Science seeks an Instructional Support Coordinator to help undergraduate course instructors manage labs, TAs, and the student lifecycle. You will ensure smooth lab scheduling, TA training, and alignment with CUPE3913 policies.

Reporting to the Instructional Lab Manager, you will collaborate with IT staff to keep equipment running, develop training materials, and enhance the overall learning experience for students and instructors alike.

Qualifications

• Undergraduate degree or equivalent in a related field.
• Experience coordinating instructional support, laboratories, or teaching assistants.
• Experience developing and delivering training programs.
• Knowledge of university policies, procedures, and collective agreements.
• Strong organizational, communication, and interpersonal skills.
• Experience with learning technologies and online learning environments.

Responsibilities

• Coordinate lab times and schedules and report issues to instructors and IT staff.
• Oversee TA and sessional staffing processes and TA training.
• Develop TA orientation materials and provide ongoing TA support and supervision.
• Ensure adherence to CUPE3913 collective agreement and university policies.
• Support instructors with marking logistics, deadlines, and feedback from TAs.
• Assist in managing student learning experiences and engagement.
• Maintain and improve lab operations and equipment in collaboration with IT staff.

Skills

Organizational skills

Communication skills

Interpersonal skills

Coordinating instructional support

Laboratory coordination

TA coordination

Training program development

University policies

Collective agreements

Learning technologies

Online learning environments

Team collaboration

Education

Bachelor's degree

Tools

Learning management systems

Job description

Department:School of Computer Science
Position covered by the Collective Agreement with USW Local 4120

General Purpose

Reporting to the Instructional Lab Manager, the incumbent aids undergraduate course instructors by managing labs, teaching assistants (TAs), and managing the student experience.The School of Computer Science (SoCS) currently offers a Bachelor of Computing Program (BComp). The number of BComp students have increasing significantly each year. We remain above target projections each year. As a result, the total number of lab sections --- and with it the number of related issues --- has exploded (over 1000 labs and 2000 lab hours). Likewise, the number of TAs has exploded (over 150; this increases each year). The Instructional Support Coordinator will allow the School to provide better lab service to the students; to better select, train and support the TA’s as well as the processes which will allow this person to support our students during their life cycle at SoCS.

Duties and Responsibilities

Activity A: Managing Labs (15%)

• Help to efficiently coordinate lab times and schedules.
• Identify and report relevant issues to instructors and IT staff.
• Work together with IT staff to ensure all lab equipment is operational, and confer with IT on requirements and upgrade issues.
• Develop policies and procedures in collaboration with IT staff to ensure efficient lab operations and quality service.
• Develop laboratory regulations for the purpose of maintaining a safe environment conducive to learning.

Activity B: Managing TAs and Sessionals (65%)

• Serve on the Undergraduate Program Implementation Committee and assist with the determination of TA support for each course.
• Serve on the Academic Staff Hiring Committee and assist with the TA hiring process.
• Develop material for SoCS specific and course specific TA orientation and training.
• Provide SoCS specific and course specific orientation and training for all new TAs.
• Provide day-to-day support and supervision for TAs.
• Provide advice and guidance to both faculty and TAs, based on the regulations and policies in the CUPE3913 collective agreement, surrounding the proper functioning of the TA-instructor contractual relationship.
• Provide knowledge and interpretation of university/departmental policies and procedures.
• Determine marking needs, effectively coordinate logistics required for marking purposes and calibrate marking efforts.
• When necessary, consult with course instructors to determine deadlines for grading course components and communicating the deadlines to TAs.
• Follow-up with TAs to ensure delivery of course grades for its components at specified deadlines and that accurate feedback are provided by the TAs to support submitted grades.
• Develop SoCS specific performance evaluation sheet for TAs that is compliant with the school’s and university’s policies and objectives.
• Assist course instructors in conducting performance evaluations of their respective TAs.
• Respond promptly and professionally to TAs concerns.
• Allocate and assign responsibilities to TAs for proctoring exams.
• Work closely with faculty to understand their needs for TA’s for the courses.

Activity C: Managing Students Experience (20%)

• Assist in instructional design, making recommendations on strategies to improve and measure student learning experience and engagement.
• Identify, understand and adopt relevant technologies to facilitate effective information dissemination and student engagement among course-based student communities.
• Manage online learning communities and information dissemination media supported by the course(s).
• Collaborate with course instructor on effective delivery of experiential learning atmosphere within and outside classroom.
• Attend relevant workshops and seminars on managing student learning experience and engagement.
• Managing the entire life cycle of inviting and hosting guest lecturers (where applicable) for course instructors.
• Respond promptly and professionally to students concerns.

Requirements

• Undergraduate degree in a related field.
• Experience coordinating instructional support, laboratories, or teaching assistants.
• Experience developing and delivering training programs.
• Knowledge of university policies, procedures, and collective agreements.
• Strong organizational, communication, and interpersonal skills.
• Experience with learning technologies and online learning environments.
• Ability to work collaboratively and exercise sound judgment.

Employee Type: Regular
Position Number:10289068
Classification: USW, Local 4120 Salary:Band 4
USW Local 41012 Wage Grid

*Tentative evaluation; subject to final review.

At the University of Guelph, fostering a culture of inclusionis an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.