Instructional Designer I

Safe Software; Surrey; On-site; CAD 73,000 - 84,000; Full time

Job summary

A leading software solutions company is looking for an Instructional Designer I to enhance training content for diverse user roles. The role involves designing modular training paths, developing eLearning modules, and collaborating with teams to evaluate training needs. Ideal candidates have instructional design experience and strong communication skills. The position offers flexible, remote-friendly hours and comprehensive benefits.

Benefits

Comprehensive health and wellness benefits

Paid time off and seasonal days off

Profit sharing and RRSP/TFSA matching

Qualifications

• 1–2 years experience in instructional design or customer training.
• Experience designing for both technical and non-technical users.
• Knowledge of instructional design models (e.g., ADDIE, SAM).

Responsibilities

• Design modular training paths tailored to job roles.
• Create instructional plans and structured course pathways.
• Conduct user research and training needs assessments.
• Develop eLearning modules and user guides.

Skills

Instructional design

Communication skills

Content writing

User research

eLearning development

Education

Bachelor’s Degree in Education or related field

Tools

LMS platforms

Authoring tools (e.g., Articulate, Captivate)

Programming languages like Python

Job description

Location: This opportunity can be remote within Canada (excluding Quebec), or onsite/hybrid in the Vancouver, BC Lower Mainland. Our head office is in Surrey, BC.

Annual Base Salary: $73,900 to $83,300 CAD

Please note that employment is contingent upon the successful completion of reference checks and background checks, including a Canadian criminal background check.

Application Instructions:

Please submit your resume and cover letter in PDF format.

You may also include an optional presentation or link to a project that demonstrates your ability to explain a process, concept, or workflow. It could be an e-learning module, training guide, lesson plan, video, or other instructional material. The topic does not need to relate to FME. The key is clear and effective communication of information. Providing a sample is optional but helpful for us to understand your instructional approach and communication style.

Position: Instructional Designer I

Safe Software is hiring an Instructional Designer I to join our growing Customer Education team. The focus is on building a scalable training customization system for diverse user roles, industries, and data types, and enhancing our on-demand and live training content to provide clear, practical, and relevant experiences.

About The Team:

The Customer Education team collaborates to design, deliver, and refine training programs, including e-learning courses, presentations, videos, virtual and in-person training, and post-training support. You can view our work on the FME Academy.

Responsibilities:

• Design modular training paths tailored to job roles and customer needs.
• Create detailed instructional plans and structured course pathways.
• Build and maintain a training customization system to support scalability.
• Conduct job task analyses, user research, and training needs assessments.
• Collaborate with SMEs and teams to identify learning goals.
• Develop eLearning modules, tutorials, user guides, etc.
• Support live virtual training sessions.
• Continuously improve training materials based on feedback and data.
• Evaluate new course authoring tools for customization.
• Contribute to the development and scalability of the FME Academy.

Qualifications, Skills, and Competencies:

Ideal candidates will have experience with the following:

• 1–2 years in instructional design, adult education, or customer training.
• Strong communication and content writing skills.
• Experience designing training for both technical and non-technical users.
• Knowledge of instructional design models (e.g., ADDIE, SAM).
• Familiarity with LMS platforms and multimedia tools.
• Willingness to learn technical concepts related to data integration or software.

Desired Skills / Bonus Points:

• Bachelor’s Degree in Education, Instructional Design, or related field.
• Experience with FME or similar platforms.
• Knowledge of data types like GIS, CAD, APIs, databases.
• Familiarity with programming languages like Python, data formats like XML, JSON.
• Experience with LMS like Skilljar, authoring tools like Articulate 360 or Adobe Captivate, screen capture tools, video editing, AI tools like ChatGPT.

What Will Help You Succeed:

• Curiosity about learning behaviors and research skills.
• Clear communication and ability to simplify complex ideas.
• Attention to detail in training content.
• Openness to feedback and collaboration.
• Interest in FME and data integration.
• Comfort with ambiguity and change.

What You Can Expect:

• Meaningful work impacting our business and product.
• Supportive environment with autonomy.
• Opportunities for community engagement and volunteering.
• Continuous learning and career development.
• Flexible, remote-friendly working hours.
• Work-life balance with paid time off and seasonal days off.
• Comprehensive health and wellness benefits.
• Support for parental leave.
• Profit sharing and RRSP/TFSA matching.
• Accessible location with transit and parking options.