Instructional Designer - Claims Optimization

Wawanesa Insurance; Toronto; Hybrid; CAD 75,000 - 90,000; Full time

Job summary

The Wawanesa Mutual Insurance Company is seeking an experienced Instructional Designer to lead design and delivery of comprehensive training programs in support of claims optimization. You will create engaging learning activities and learning content across multiple formats.

This hybrid role offers flexibility with in-office days or hours across Canada, including Toronto, and a salary range of CAD 75,000 to CAD 90,000 plus benefits and a bonus plan.

Qualifications

• Create engaging learning activities and course content.
• Design and develop training programs across multiple formats.
• Collaborate with SMEs to identify knowledge gaps and learning needs.

Responsibilities

• Create engaging learning activities and compelling course curriculum and content that enhances retention and transfer of learning.
• Execute end-to-end planning, design, and development of training deliverables including classroom, eLearning and supporting resource materials.
• Conduct interviews/needs assessments to identify knowledge and skills gaps and relevant training requirements.
• Collaborate with SMEs to assess stakeholders' learning needs and develop curricula.

Skills

Instructional design

eLearning design

Needs assessment

Curriculum development

Training delivery

Stakeholder collaboration

Job description

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Instructional Designer - Claims Optimization

Job ID:10481

Employment Type

Existing Role

Work Environment

We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work.You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS.

Working Business Language

English. This role requires regular interactions with national counterparts where the primary business language utilized is English. As such, the successful candidate must be fully proficient in English.

Salary

At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $75,000 - $90,000. Candidates with salary expectations outside of the range are still encouraged to apply. .

About The Wawanesa Mutual Insurance Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, fully owned by its more than 1.8 million members. Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs; Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial insurance.

Wawanesa is committed to helping communities thrive in a changing world. The company invests more than $4 million annually in charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change. Learn more at wawanesa.com.

We are currently seeking dedicated, driven, and enthusiastic individuals who thrive in a dynamic environment, embrace change, and are eager to gain diverse experience while advancing their careers as part of a growing team.

Job Overview

Working under minimal supervision, this job contributes to Wawanesa’s success by providing instruction and program design expertise in the development and implementation of comprehensive training programs using a blend of learning methodologies in support of Wawanesa’s strategic initiatives and enterprise wide training programs.

Job Responsibilities

• Create engaging learning activities and compelling course curriculum and content that enhances retention and transfer of learning – source and use photographs, tutorials, eLearning, job aids, online videos, drawings, diagrams, animation, and charts that increase learners’ understanding as required.
• Execute on end to end planning, design, and development of training deliverables including classroom, eLearning and supporting resource materials (e.g. training curriculum, webianrs, eLearning, classroom exercises, presentations, demos, how-to videos, job aids, etc.).
• Conduct interviews / learning needs assessments to identify knowledge and skills gaps, and relevant training requirements.
• Design and develop training programs that establish learning objectives, creates knowledge and builds skills using appropriate learning methods (e.g. checks in/assessments, simulations, scenario-based questions, mentoring, on the job learning).
• Assess, determine and propose appropriate learning methods and deliverables, including eLearning, Instructor Lead (ILT) or Virtual Lead Training (VLT).
• Design and develop new, or modify existing instructional materials to support learning needs and training requirements.
• Work collaboratively with subject matter experts (SMEs) to assess stakeholder learning needs and develop appropriate curriculum to meet learning requirements.
• Collaborate proactively with project team members and other internal/external stakeholders to design and implement effective learning solutions.
• Provide train-the-trainer sessions for internal subject matter experts (SMEs).
• Develop and implement an effective evaluation process for all training programs to ensure follow up with participants and that training requirements are met.
• Incorporate technology and adult learning theory to increase offerings of training solutions (audio, video, interactions, simulations, role plays, games, etc).
• Maintain all eLearning, ILT, VLT courses for relevance, update as needed and maintain versioning.