Case Manager Trainee

Wawanesa Insurance; Winnipeg; Hybrid; CAD 54,000 - 66,000; Full time

Benefits offered by this job

Hybrid work environment

Office in Winnipeg

Competitive compensation

Job summary

The Wawanesa Mutual Insurance Company in Winnipeg is seeking 3 Case Manager Trainees to support disability claims for Group & Individual business. On-the-job training is provided, with a structured start in a hybrid in-office/remote environment.

The role begins with an 8-12 week onsite training period, 8:00 a.m. to 4:00 p.m., Monday to Friday, before transitioning to a flexible hybrid schedule. Salary starts at $60,000 with future growth tied to performance and company plans.

Qualifications

• Post-secondary degree in an Allied Health field is required or an equivalent combination of medical experience.
• Minimum 1–3 years of complex customer service experience by phone or in person.
• Bilingual French is an asset.

Responsibilities

• Review, assess and render decisions via proactive case management for claims.
• Collaborate with members, reinsurers, medical practitioners and providers for documentation.
• Coordinate with clients to understand business needs and possible accommodations.
• Provide timely updates on claims status and respond to inquiries.
• Review policy wordings to ensure decisions stay within scope.

Skills

Communication

Customer service

Time management

Organizational skills

Attention to detail

Problem solving

Education

Post-secondary degree in Allied Health

Tools

Microsoft Office

NIDMAR courses

Job description

Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB.

Working Business Language: English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full‑time and part‑time permanent employees are eligible for an annual bonus plan, leave of absence top‑up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered will be $60,000.

About The Wawanesa Mutual Insurance Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, fully owned by its more than 1.8 million members. Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs; Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial insurance.

Wawanesa is committed to helping communities thrive in a changing world. The company invests more than $4 million annually in charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change. Learn more at wawanesa.com.

We are currently seeking dedicated, driven, and enthusiastic individuals who thrive in a dynamic environment, embrace change, and are eager to gain diverse experience while advancing their careers as part of a growing team.

JOB OVERVIEW

Working under general supervision, this role supports Wawanesa’s success by providing initial decisions and ongoing case management of Short-Term Disability and Long Term Disability claims for Group & Individual business.

We are hiring for 3 Case Manager Trainees to support our growing business. This is an exciting opportunity to start a career in Case Management with on‑the‑job training provided.

Job Responsibilities

• Review, assess and render decisions through the development of proactive case management strategies to bring claims to successful resolutions.
• Collaborate with members, reinsurers, medical practitioners and providers to obtain claims documentation.
• Collaborate with clients to understand their business and identify possible accommodations.
• Provide updates as to claims status and respond to inquiries.
• Review complex and differing policy wordings to ensure decisions are made within the policy’s scope.
• Communicate decisions verbally and in writing in an effective and empathetic manner.
• Coordinate rehabilitation and other services to assist with sate, successful and sustainable return to work.
• Maintain accurate records of all claim information
• Perform other duties as assigned.

QUALIFICATIONS

• Post‑secondary degree in an Allied Health Professional field including Athletic Therapy, Physiotherapy, Kinesiology, Medical Assistant or Psychology is required or an equivalent combination of experience working in the medical field or completing NIDMAR courses
• Minimum one (1) to three (3) years’ providing complex customer service over the phone and/or in person.
• Bilingual (read/write/converse) in French is considered an asset.

Skills & Attributes

• Excellent communication skills, both written and verbal
• Excellent customer service orientation
• Excellent computer skills and knowledge of the Microsoft Office suite is required.
• Strong time management and organizational skills with the ability to establish priorities among competing deadlines while maintaining service standards.
• Strong attention to detail with the ability to identify relevant information and potential impacts.
• Strong problem solving and decision‑making skills, with the ability to identify and review potential impacts through analysis of numerous source data and to select and implement best solutions
• Ability to work onsite in the office during 8-12 week training period, starting end of November

Additional Information

• Status: Full Time
• Number of positions: 2-3
• Number of hours per week: 37.5
• Schedule: Monday to Friday, 8:00a.m. - 4:00p.m.
• Location: Winnipeg. You must be available to work in office Monday to Friday for the duration of the 8-12 week training period starting end of November
• After training is complete, we offer a flexible/hybrid work environment where you will work in the office 2 days or 15 hours per week.
• Salary: Starting salary is $60,000

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail] [[e-mail]].

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy https://www.wawanesa.com/canada/pip/employee-privacy-policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.