Instructional Design Specialist

Government of Alberta; Edmonton; On-site; CAD 77,000 - 100,000; Full time

Job summary

Alberta Public Service is seeking an Instructional Design Specialist to transform complex business processes into practical learning experiences for enterprise users. You will design blended learning, digital guidance, and train-the-trainer resources to support system changes across 1GX functions.

Reporting to the Senior Training Business Analyst, you will develop accessible content, coordinate training work packages, and evaluate learning outcomes using analytics.

Qualifications

• Bachelor’s degree in a related field such as Adult Education, Instructional Design, education, Business Administration, Communications.
• Minimum 2 years of experience in conducting learning needs analyses and developing accessible, audience-focused blended learning and performance-support solutions.
• Experience translating complex processes into learning content with subject-matter experts and stakeholders.
• Experience with digital guidance using Digital Adoption Platforms or comparable technologies.
• Familiarity with AI-enabled tools and analytics for learning
• Strong project coordination and communication skills.

Responsibilities

• Turn complex processes into engaging learning experiences.
• Analyze learning needs and plan training with clear objectives, audiences, and timelines.
• Design accessible, role-based blended learning and digital performance-support solutions.
• Coordinate training deliverables, milestones, dependencies and stakeholder reviews.
• Support training delivery with learning sessions, pilots, and train-the-trainer activities.
• Evaluate learning effectiveness and implement improvements based on feedback and analytics.
• Build collaborative relationships with business owners, SMEs, project teams, trainers and vendors.

Skills

Adult learning

Learning needs analyses

Blended learning

Performance-support solutions

Digital adoption platforms

AI-enabled tools

Learning analytics

Education

Bachelor’s degree in related field

Tools

WalkMe

Learning management systems

eLearning authoring tools

Job description

Job Information Job Title: Instructional Design Specialist Job Requisition ID: 88903 Ministry: Technology & Innovation Location: Edmonton / Calgary Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Permanent Scope: Open Closing Date: November 12, 2026 Classification: Program Services 3 Salary: $2,935.39 to $3,850.29/ bi-weekly ($76,613 - $100,492/ year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.

The Ministry of Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth.To learn more about us, please visit our ministry’s web page https://www.alberta.ca/technology-and-innovation.aspx

1GX Center of Excellence (CoE) manages and oversees the performance of the Government of Alberta’s (GoA) enterprise resource planning (ERP) solution, 1GX. The CoE has overall accountability for service delivery and associated contract and vendor relationship management. 1GX is the core ERP solution for GoA functional areas including human capital, supply chain, financial, and treasury management. 1GX CoE also provides strategic leadership for the ongoing enhancement and development of 1GX applications to meet the GoA’s evolving mission and continually changing business environment.

The passionate and solutions focused people that we hire help us to drive vital programs and services that affect Albertans. Whatever your position is here, you will be a part of something great.

Join us!

Role Responsibilities

Turn Complex Processes into Engaging Learning Experiences

Are you passionate about transforming complex business processes and technology into clear, practical learning experiences that empower users to succeed?

Reporting to the Senior Training Business Analyst, as the Instructional Design Specialist, you will bring your expertise in adult learning and instructional design to support government-wide 1GX learning and outreach. You will design and develop accessible, engaging learning solutions, including blended learning, digital guidance and train-the-trainer resources that help users confidently navigate system changes and business processes. Working collaboratively within established standards and strategies, you will support training delivery, evaluate learning effectiveness, recommend improvements and coordinate assigned training initiatives to strengthen user adoption and learning outcomes across the organization.

Analyze Learning Needs and Plan Training

• Assess business changes, learner needs, performance gaps and training requirements.
• Define learning objectives, audiences, delivery approaches, resources and timelines.
• Identify risks, dependencies and non-training issues; maintain analysis records and elevate concerns.

Design and Develop Learning Solutions

• Design accessible, role-based blended learning and digital performance-support solutions using adult-learning principles.
• Develop learning materials, assessments and point-of-need guidance using approved Digital Adoption Platforms (DAPs).
• Apply approved authoring, multimedia, analytics and AI-enabled tools, ensuring accuracy, accessibility, quality and compliance.

Coordinate Training Deliverables

• Plan and coordinate assigned training work packages, milestones, dependencies and stakeholder reviews.
• Collaborate with subject matter experts, business owners and project teams to validate content and requirements.
• Coordinate testing, approvals, publication and progress reporting in accordance with established standards and governance.

Support Training Delivery

• Prepare and facilitate learning sessions, demonstrations and train-the-trainer activities.
• Support pilots, facilitator readiness and consistent delivery across government audiences.
• Incorporate approved feedback and improvements into learning materials.

Evaluate and Improve Learning

• Evaluate learning effectiveness and adoption using feedback, assessments and DAP analytics.
• Identify improvement opportunities and implement approved updates to learning products.
• Maintain content through system releases and business-process changes; elevate technical and operational issues appropriately.

Build Collaborative Relationships

• Establish effective partnerships with business owners, subject matter experts, project teams, trainers and vendors.
• Support accurate, consistent learning content across 1GX functions, including Finance, HCM/Payroll and Supply Chain Management.
• Communicate progress, risks and recommendations, maintain approved learning resources, and support program communications.

Future-Focused Skills Matter

As the Government of Alberta modernizes its digital ecosystem, familiarity with emerging technologies including artificial intelligence (AI) is increasingly important. Candidates should be comfortable in a technology-driven environment and open to leveraging AI and advanced analytics to support informed decision-making and continuous system improvement.

Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Some of the competencies critical for this position include:

• Agility: Proactively incorporates change into processes. Creates opportunities for improvement. Is aware of and adapts to changing priorities. Remains objective under pressure and supports others to manage their emotions. Proactively explains impact of change on roles and integrates change in existing work. Readily adapts plans and practices.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Build Collaborative Environments: Collaborates across functional areas and proactively addresses conflict. Encourages broad thinking on projects and works to eliminate barriers to progress. Facilitates communication and collaboration. Anticipates and reduces conflict at the outset. Credits others and gets talent recognized. Promotes collaboration and commitment.
• Systems Thinking: Considers inter-relationships and emerging trends to attain goals. Seeks insight on implications of different options. Analyzes long-term outcomes, focus on goals and values. Identifies unintended consequences.
• Creative Problem Solving: Engages the community and resources at hand to address issues. Engages perspective to seek root causes. Finds ways to improve complex systems. Employs resources from other areas to solve problems. Engages others and encourages debate and idea generation to solve problems while addressing risks.

Qualifications

Required:

• Bachelor’s degree in a related field such as Adult Education, Instructional Design, education, Business Administration, Communications.
• Minimum 2 years of experience in Conducting learning needs analyses and developing accessible, audience-focused blended learning and performance-support solutions.
• Minimum 2 years of experience in Adult learning, instructional design, curriculum development, learning assessment and evaluation.
• Minimum 2 years of experience in Designing, testing and maintaining role-based digital guidance using Digital Adoption Platforms or comparable technologies.
• Minimum 2 years of experience in Supporting facilitation, virtual learning, train-the-trainer activities and continuous improvement using feedback and analytics.
• Minimum 2 years of experience in Translating complex business processes and technical information into clear learning content in collaboration with subject matter experts and stakeholders.
• Minimum 2 years of experience in Learning management systems, eLearning authoring tools and approved AI-enabled tools.

Equivalencies: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

Assets:

• Strong project coordination, communication, consultation, facilitation and organizational skills, with the ability to manage competing priorities and deadlines.
• Proficiency with Microsoft 365 and learning technologies.
• Knowledge of accessibility, plain-language, quality assurance, version control, privacy and records-management practices.
• Ability to use AI-enabled tools responsibly, maintaining human oversight, content accuracy and compliance with applicable policies and requirements.
• Experience with enterprise systems, ERP/SAP applications, Government of Alberta training processes or Digital Adoption Platforms such as WalkMe.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Terms of Employment: Permanent full-time position

Hours of Work: 36.25hrs/ week – Monday to Friday

Location: Edmonton / Calgary

This position is based in our Edmonton or Calgary office and is an onsite, in-office role.

Final candidates will be required to undergo security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP).
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott at [e-mail].