Institutional Safety Officer (ISO)

Winnipeg Regional Health Authority; Winnipeg; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading healthcare organization in Manitoba seeks a qualified Security Officer to ensure safety in health care settings. The role demands prior experience in security or law enforcement, a valid security guard license, and excellent communication skills. Successful candidates will be well-versed in conflict management and customer service while ensuring compliance with safety protocols.

Benefits

Employee accommodations available upon request

Qualifications

• Minimum of two years' experience in a healthcare setting as a Qualified Person.
• Must complete specific training and maintain competency for safety officer tasks.
• Valid Manitoba Security Guard License required.

Responsibilities

• Ensure safety and security within healthcare settings during encounters.
• Perform duties as assigned, including responding to emergencies.
• Monitor and manage conflicts and maintain a professional demeanor.

Skills

Communication

Decision Making

Conflict Management

Customer Service

Public Safety Knowledge

Education

Completion of Grade 12 or equivalent

Tools

Security Guard License

Driver's License

Job description

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Employer: Winnipeg Regional Health Authority

Site: WRHA Corporate - Victoria General Hospital

Department / Unit: Security Services

Job Stream: Non-Clinical

Union: CUPE

Anticipated Start Date: 09/01/2025

FTE: 1.00

Work Arrangement: In Person

Daily Hours Worked: 12.00

Annual Base Hours: 2080

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Experience

• Prior security, law enforcement, military or related experience required.
• Minimum of two (2) years' experience as a Qualified Person in a healthcare setting required.

Education (Degree/Diploma/Certificate)

• Successfully complete the Healthcare Institutional Safety Officer training, and demonstrate competency in order to be designated as per the Police Services Act, Institutional Safety Officer program. Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.
• Completion of Grade 12 or equivalent.

SPECIAL TRAINING:

• Successfully complete Qualified Persons training and demonstrate competency in order to be designated as per the Mental Health Act. Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.

Certification/Licensure/Registration

• Possess and maintain a valid Manitoba Security Guard License.
• Valid Class 5 driver’s license.

Qualifications and Skills

• Self-motivated including the ability to take due care and responsibility while working alone and unsupervised.
• Must possess and demonstrate excellent verbal and written communication skills with a focus on customer service and public relations.
• Ability to remain professional in elevated situations, and make sound decisions under stressful conditions.
• Demonstrated understanding and competencies regarding Use of Force, Use of Force Continuum and all applicable legislation (i.e. Criminal Code of Canada, Trespass Act) as it relates to the ability to restrain uncooperative, hostile or violent persons.
• Working knowledge of issues facing hard to serve populations, including but not limited to: homelessness, vulnerable persons, addictions, crime prevention, and public safety.
• Competence in an Indigenous language and/or knowledge/lived experience in Indigenous customs, traditions, and values is an asset.
• Will be required to complete cultural safety training required by the employer.
• Knowledge of healthcare and community resources in order to support clients.
• Demonstrated ability to maintain professionalism and make sound decisions under pressure.
• Must successfully complete Job Suitability Assessment (psych evaluation).
• Clear Criminal Record, Child Abuse Registry, Vulnerable Sector Checks – maintained regularly throughout the course of employment.

Physical Requirements

• Minimum physical requirements aligned with requirements established for safe response to resistance training requirements and national standards. Regular re-testing will occur.
• Minimum vision and hearing requirements aligned with requirements established for safe response to resistance training requirements and national standards. Regular re-testing will occur.

Qualifications will include minimum physical ability, vision standard, hearing standard and testing process. These tests will be a pre-requisite part of the ISO training program. Regular testing throughout employment will also be a requirement. These requirements will align with national standards aligned with Manitoba Justice and employer requirements.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

Wewelcome applications from people with disabilities. Accommodationsare available upon request during the assessment and selection process.