Installation Technician - Tilton NH

VIP Tires & Service; Laconia; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Installation Technician to join their dynamic team. In this role, you will be responsible for providing top-notch automotive repair and maintenance services, ensuring customer satisfaction through quality workmanship and adherence to safety protocols. The ideal candidate will possess strong technical skills and a commitment to delivering a better customer experience. This is a fantastic opportunity to grow within a supportive environment that values teamwork and personal development. If you're passionate about the automotive industry and ready to make a difference, we want to hear from you!

Qualifications

• One year of experience in automotive service is required.
• Completion of a two-year technical program is recommended.

Responsibilities

• Provide automotive repair and maintenance services including tire services and oil changes.
• Ensure compliance with safety policies and maintain productivity.

Skills

Automotive Repair

Customer Service

Safety Compliance

Technical Instruction Interpretation

Problem Diagnosis

Education

Two-year college or technical school program

One year of related experience

Tools

ASE Certification G1

ASE Certification A4

Job description

117 Laconia Rd, Tilton, NH 03276, USA Req #447

Friday, March 21, 2025

REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

GENERAL SUMMARY:

The Installation Technician (I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. An I.T. must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The I.T. is responsible for effective repair and replacement of automotive tires, parts, fluids, and accessories and ensuring these services are done right the first time. An I.T. is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

DUTIES & RESPONSIBILITIES:

1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
2. Provides automotive repair and maintenance services for customers, including but not limited to: Tire Services, Oil Changes, Under hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle Inspections (MPIs), Wheel Alignments and Preventive Maintenance Services.
3. Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
4. Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
5. Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
6. Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
7. Returns cores, batteries and used tires to designated security areas for appropriate handling.
8. Maintains a minimum average productivity of 50% during any consecutive sixteen-week period.
9. Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
10. Completes all required training and certification for the position.
11. Quality, Safety & Housekeeping Responsibilities.
12. Additional Responsibilities (Performs other functions as required.)
13. Facility and Equipment Maintenance.
14. Procedural Compliance.

PERFORMANCE MEASUREMENT:

• Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours.
• Minimal come backs, ensuring work is completed properly the first time.

STANDARD MANAGEMENT WORK WEEK:

SCHEDULE: The standard expectation is 5-day work and 40 hours per week.

ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.

REQUIRED QUALIFICATIONS:

1. Knowledge, Skills, and Abilities: Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations; Effectively explain vehicle information to customers; Diagnose and recommend solutions to basic automotive problems; Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form; Ability to successfully perform required types of automotive services listed above.
2. Minimum Educational and/or Experience Level: One year of related experience in automotive service field; Completion of two-year college or technical school program recommended; Or an equivalent combination of education and experience.
3. Certificates, Licenses, and/or Registrations: Current, valid driver’s license issued in state of residence; ASE Certification G1 – Maintenance and light repair recommended; ASE Certification A4 – Suspension & Steering.

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Physical Demands:

The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.