Installation Technician

Zero Point Cryogenics Inc.; Edmonton; Hybrid; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Daily Living LOA during travel

Health and dental

Health Care Spending Account

EFAP

Flexible Paid Time Off

Paid statutory holidays

Life insurance and long-term disabled

Job summary

Zero Point Cryogenics Inc. is seeking a highly technical Installation Technician for on-site work in Edmonton with regular global travel. The role begins with a six-month hands-on training period with the Production team before transitioning to independent field installation work.

You will gain deep understanding of cryogenic systems, participate in assembly, testing, and service, and travel internationally to customers for installation, commissioning, and maintenance.

Qualifications

• Electrician trade certification or journeyperson would be asset.
• BSc in physics or Engineering degree preferred.
• Customer service experience in a technical role preferred.
• Experience with low temperature physics equipment or condensed matter experiments preferred.
• Experience sourcing technical materials for electrical, mechanical, instrumentation applications.
• Electrical/mechanical shop or manufacturing experience preferred.
• Excellent time-management and task-prioritization.
• Strong documentation skills for technical materials.
• Experience with multimeters and other testing equipment used in startup and commissioning.
• Experience with Autodesk Inventor and Google Workspace.
• Ability to plan daily and work independently within a team.
• PHYS 415 condensed matter physics course prioritized.
• Dilution refrigerator experience prioritized.

Responsibilities

• Support full lifecycle of Zero Point Cryogenics systems—from in-house assembly and testing through global installation, commissioning, and service.
• Build understanding of cryostat design, assembly, and testing for field troubleshooting and repair.
• Travel internationally to install, test, commission, and service systems at customer facilities.
• Train customers on safe and effective use of their refrigeration systems.
• Perform scheduled maintenance and warranty service throughout each system's lifecycle.
• Read and interpret manuals, drawings, and quality control specifications.
• Complete installation, service, and administrative documentation using Odoo, HubSpot, and Google Workspace.

Skills

Customer service

Time management

Documentation

Communication skills

Independent work

Willingness to travel internationally

Education

BSc in physics or Engineering

Electrical trade certification / Journeyperson

Laboratory Technician background

Tools

Autodesk Inventor

Google Workspace

Odoo

HubSpot

Job description

Join the Pioneering Team at Zero Point Cryogenics

Location: On-Site
Employment Type: Full-Time
Salary Range: $70,000 – $85,000 per year

NOTE: THIS ROLE REQUIRES REGULAR GLOBAL TRAVEL, CANADIAN OR DUAL CITIZENSHIP IS REQUIRED.

We encourage candidates from diverse backgrounds to apply, even if you do not meet every qualification listed below.

We are seeking a highly technical, hands‑on problem solver to join our growing team as an Installation Technician. This role is ideal for someone who enjoys working with complex systems, values precision and quality, and is comfortable in a customer‑facing environment with routine international travel.

This role includes aninitial approximately six-month, hands‑on training period with our Production team before transitioning into independent field installation work.During this time, you will build a deep understanding of how our cryogenic systems are designed, assembled, tested, and quality‑controlled—knowledge that is essential for long‑term success in the field.

The ideal candidate is patient, curious, and motivated to invest time upfront to master the technology before working independently. This role is integral to our success as we continue to commercialize and scale our core products.

What Will You Do

Working closely with our Production and Service Leads, you will support the full lifecycle of Zero Point Cryogenics systems—from in‑house assembly and testing through to global installation, commissioning, and service.

Your responsibilities will include:

• Building a strong understanding of how cryostats are designed, assembled, and tested to enable effective field troubleshooting and repair.
• Traveling internationally to install, test, commission, and service cryogenic systems at customer facilities.
• Training new and existing customers on the safe and effective use of their Zero Point Cryogenics refrigeration systems.
• Performing scheduled maintenance and warranty service work throughout the lifecycle of each system.
• Recommending maintenance and service items based on system condition, usage, and best practices.
• Performing electrical wiring, routing, labeling, termination, and soldering of 14–36 gauge wires, electrical connectors, and low‑temperature coax cables.
• Installing, testing, and troubleshooting electrical, instrumentation, and process equipment.
• Using hand and power tools to assemble cryostats and fabricate metal components during production and installation activities.
• Taking accurate measurements using multimeters, tape measures, calipers, helium leak detectors, and digital thermometers.
• Reading and interpreting manufacturer manuals, drawings, and quality control specifications.
• Completing installation, service, and administrative documentation using Odoo, HubSpot, and Google Workspace.
• Performing other related duties as assigned, with responsibilities evolving based on operational needs.

Preferred Experience and Education

• Electrician Trade Certification, Heavy Equipment Journeyperson (3rd/4th year completed), Laboratory Technician, or Instrumentation Journeyperson would be considered an asset.
• BSc. with a specialization in physics degree is preferred, or Engineering degree would be considered an asset.
• Customer service experience in a technical or advisory role would be preferred.
• A candidate with direct experience operating or installing low temperature physics equipment or condensed matter physics experiments would be considered a priority candidate.
• Experience sourcing technical materials for electrical, mechanical, and instrumentation, or other applications.
• Electrical/mechanical shop or similar manufacturing experience would be preferred.
• Excellent time‑management and task‑prioritization.
• Strong documentation skills for internal and external technical materials.
• Experience with multimeters and other testing equipment used in the startup and commissioning process.
• Intermediate or greater experience using Autodesk Inventor and Google workspace.
• Ability to perform daily planning and organizational practices while working with a high‑degree of independence and integrating cohesively within the team.
• Ability to think critically, multitask, and quickly adapt to new technical challenges.
• Candidates who have successfully completed PHYS 415 – “Introduction to Condensed Matter Physics” (or equivalent 400 level introductory condensed matter course at other institutes) will be prioritized.
• Candidates who have operated a dilution refrigerator will receive top priority.

What Will You Bring

• Motivation and work ethic to stay engaged in a fast paced, creative problem‑solving environment.
• A client‑first mindset and sound judgment when working on‑site.
• Willingness to take on evolving responsibilities in a dynamic environment.
• Exceptional communication and interpersonal skills, both oral and written, with the ability to clearly articulate ideas and challenges with a collaborative attitude.
• High accountability for technical quality, safety, and continuous improvement.
• Willingness to take on unfamiliar tasks and to help the team learn what you figure out.
• Openness to respectfully take guidance and training from the Technical Leads, Machinists, and Physicists.
• A sense of ownership and respect for shared shop and workspaces.
• Experience using hand and power tools including drivers, wrenches, wire strippers, soldering irons, and tube benders.
• Familiarity with various types of fasteners, wiring, materials, and chemicals.
• Ability to take accurate dimensional measurements using a variety of measuring tools.
• Excellent work history and solid references.
• Ability to lift 30 kg, work overhead and work in confined spaces inside the control cabinet.
• A valid driver’s license.
• A valid passport (or the ability to get one) and the ability to pass security clearance checks.
• Willingness and ability to travel internationally on a frequent basis.
• Dual citizenship (Canadian plus USA, EU country, or Japan) is considered an asset.

Compensation and Benefits

• Daily Living Out Allowance (LOA) during travel.
• Health and dental
• $750 annual Health Care Spending Account
• Employee & Family Assistance Program (EFAP)
• Flexible Paid Time Off policy
• Paid statutory holidays
• Employee‑paid life insurance and long‑term disability benefits.

Why Choose Zero Point Cryogenics

At Zero Point Cryogenics, we are not just a company, we are a hub of cutting‑edge scientific innovation. If your passion lies in pioneering technology and you thrive in an environment of deep technological exploration, we offer you a unique growth opportunity. As part of our rapidly growing team in Canada, you’ll join a proud collective of educated and skilled professionals dedicated to solving some of the most complex problems in the field of cryogenics. We value each team member’s unique contributions and ensure that work‑life balance is not just a concept, but a practice.

What We Do

At Zero Point Cryogenics, we specialize in the development and commercialization of state‑of‑the‑art dilution refrigerators – the cornerstone technology for quantum computing and research. Originating from a low‑temperature physics research group at the University of Alberta, our focus on excellence and innovation is unwavering. We are committed to improving our existing systems and innovating new solutions to meet our diverse clientele’s needs. ZPC’s clientele includes quantum computing companies, academic institutions, and government laboratories.

Our Core Values

• Pursuit of Innovation: We embrace mistakes as stepping stones in our journey of discovery and innovation.
• Built Through Teamwork: Our best solutions and products emerge from collaborative efforts.
• Standard of Quality: We hold ourselves accountable to deliver only the highest quality in everything we do.
• Enjoy Life: We believe in finding daily satisfaction and purpose, balancing work with personal life.

Location and Schedule

This position is based at our Edmonton facility at 9773 45th Ave NW. Edmonton is the capital of Alberta, Canada, and is the fifth‑largest city in Canada. It is a major cultural and educational center and is referred to as “Canada’s Festival City”. Further, it is one of Canada’s youngest and fastest‑growing cities, thanks in part to excellent affordability and a growing technology and innovation ecosystem.

Commitment to Fair Hiring

ZPC is dedicated to a fair, unbiased hiring process. We welcome all candidates and are committed to providing accommodations for disabilities throughout the hiring process. Please reach out to us for any assistance required.

Accommodations

ZPC is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We encourage applications from all qualified candidates, including individuals with disabilities. Accommodation can be provided in all parts of the hiring process. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

Safety Notes

Please be aware of intermittent high magnetic fields in our facility, which may pose risks to individuals with certain medical implants. Contact us for more information regarding these safety considerations.