Installation Services Sales Specialist

J.D. Irving, Limited; Nova Scotia; Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Wellness Program

Employee Assistance Plan

Employee Discounts

Medical, Dental, Vision benefits

RRSP Matching

PTO benefits

Growth opportunities

Job summary

J.D. Irving, Limited is seeking an Installation Sales Specialist in Nova Scotia. The role emphasizes building customer relationships and managing kitchen projects from initial discussions to installations. Candidates should possess strong sales and communication skills, with knowledge of kitchen trends being an asset.

The position includes a competitive salary, commission structure, and benefits such as a wellness program, medical and dental care, and opportunities for growth within the organization.

Qualifications

• Strong foundation in sales and customer service.
• Problem solver who can work with minimal supervision.
• Excellent communication and team player.

Responsibilities

• Drive sales to meet targets through customer engagement.
• Provide customers with exceptional experiences.
• Prepare estimates and negotiate installation service agreements.

Skills

Sales expertise

Customer service

Communication

Organizational skills

Microsoft Office skills

Knowledge of kitchen trends

Bilingual communication

Job description

The Installation Sales Specialist role is ideal for someone who enjoys working directly with customers, building relationships, and guiding projects from initial conversation through to installation.

As a key point of contact for kitchen projects, you will combine sales expertise with product and installation knowledge to help customers confidently bring their kitchen plans to life. You’ll play an important role in delivering a positive in‑store customer experience while supporting sales growth through consultation, quoting, and follow‑up. A competitive base salary and commission structure reward engagement, initiative, and results.

Responsibilities

• Drive sales to meet targets through engagement of customers, suggestive selling, and sharing product knowledge.
• Clarify and understand customers’ needs and take them to the best solution(s) for their projects.
• Provide the customer with an exceptional experience.
• Prepare estimates and negotiate installation service agreements.
• Work with project coordinators to align projects between installation service professionals and customers.
• Build new business relationships with customers that will result in repeat business.
• Oversee the relationship with customers handled by your team.
• Resolve customer complaints quickly and efficiently.
• Document all sales activities in company CRM (Customer Relationship Management) system and keep current.
• Take initiative and confidently direct customer interactions.
• Stay updated about latest product trends and market conditions.
• Demonstrate high standards of safety and customer service.

Qualifications

• A strong foundation in Sales and customer service.
• Problem solver who can work with minimal supervision.
• Excellent communication and team player.
• Organized, can manage multiple projects, meet deadlines and sales objectives.
• Microsoft Office skills and willingness to learn new software programs.
• Able to travel to customer sites, a valid driver’s license is required.
• Knowledge and passion for kitchens, kitchen trends and kitchen products.
• A knowledge of building materials, and the construction process would be considered an asset.
• Strong verbal and written communication (bilingual would be considered an asset).

What we Offer

• Wellness Program
• Employee and Family Assistance Plan
• Employee Discounts
• Medical, Dental, Vision, RRSP Matching, and PTO benefits
• Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.