Installation Services Sales Specialist

Kent Building Supplies; Dartmouth; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Wellness Program

Employee and Family Assistance Plan

Employee Discounts

Medical, Dental, Vision, RRSP Matching

PTO benefits

Growth and development opportunities

Job summary

Kent Building Supplies is seeking an Installation Sales Specialist to work directly with customers, guiding kitchen projects from consultation to installation. You will blend sales expertise with product and installation knowledge, delivering a positive in-store experience while contributing to sales growth through consultation, quoting, and follow-up.

The role emphasizes relationship-building, accurate estimates, and collaboration with installation teams, with a competitive base salary and

Qualifications

• Strong foundation in sales and customer service.
• Problem solver who can work with minimal supervision.
• Excellent communication and team player.
• Organized, able to manage multiple projects and meet deadlines.
• Proficiency with Microsoft Office; willingness to learn new software.

Responsibilities

• Drive sales to meet targets through engagement, suggestive selling, and product knowledge.
• Clarify customer needs and guide to best solutions for projects.
• Provide an exceptional customer experience.
• Prepare estimates and negotiate installation service agreements.
• Coordinate with project coordinators to align installation services with customers.
• Build new business relationships for repeat business.
• Oversee customer relationships managed by your team.
• Resolve customer complaints quickly and efficiently.
• Document sales activities in CRM and keep records current.

Skills

Sales & CS

Problem solving

Communication

Organization

MS Office

Driver's license

Kitchen knowledge

Building materials

Bilingual advantage

Job description

Job Description

The Installation Sales Specialist role is ideal for someone who enjoys working directly with customers, building relationships, and guiding projects from initial conversation through to installation. As a key point of contact for kitchen projects, you will combine sales expertise with product and installation knowledge to help customers confidently bring their kitchen plans to life. You’ll play an important role in delivering a positive in‑store customer experience while supporting sales growth through consultation, quoting, and follow‑up. A competitive base salary and commission structure reward engagement, initiative, and results.

Responsibilities

• Drive sales to meet targets through engagement of customers, suggestive selling, and sharing product knowledge.
• Clarify and understand customers’ needs and take them to the best solution(s) for their projects.
• Provide the customer with an exceptional experience.
• Prepare estimates and negotiate installation service agreements.
• Work with project coordinators to align projects between installation service professionals and customers.
• Build new business relationships with customers that will result in repeat business.
• Oversee the relationship with customers handled by your team.
• Resolve customer complaints quickly and efficiently.
• Document all sales activities in company CRM (Customer Relationship Management) system and keep current.
• Take initiative and confidently direct customer interactions.
• Stay updated about latest products trends and market conditions.
• Demonstrate high standards of safety and customer service.

Qualifications

• A strong foundation in Sales and customer service.
• Problem solver who can work with minimal supervision.
• Excellent communication and team player.
• Organized, can manage multiple projects, meet deadlines and sales objectives.
• Microsoft Office skills and willingness to learn new software programs.
• Able to travel to customer sites, a valid driver’s license is required.
• Knowledge and passion for kitchens, kitchen trends and kitchen products.
• A knowledge of building materials, and the construction process would be considered an asset.
• Strong verbal and written communication (bilingual would be considered an asset).

What We Offer

• Wellness Program
• Employee and Family Assistance Plan
• Employee Discounts
• Medical, Dental, Vision, RRSP Matching, and PTO benefits
• Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization

Equal Opportunity Employer

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.