Installation Coordinator (Edmonton South)

Trail Appliances Ltd.; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading home appliances company in Edmonton is seeking an Installation Coordinator to ensure a seamless customer experience by coordinating product installations, managing customer inquiries, and working with sales teams. The ideal candidate has 2+ years of experience in a customer-focused environment and strong communication skills. This full-time position offers competitive pay and excellent training opportunities.

Benefits

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Staff incentives and rewards

Employee discounts

Qualifications

• 2+ years of experience in booking and/or client service, preferably in the service or retail industry.
• Proven success in a customer-focused work environment.
• Strong work ethic and punctuality.

Responsibilities

• Efficiently schedule product installations and manage rescheduling.
• Handle customer inquiries and respond to install requests within 24 hours.
• Generate reports and track installation data.

Skills

Customer service excellence

Attention to detail

Collaboration

Communication skills

Job description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As an Installation Coordinator, you will play a key role in ensuring a seamless customer experience by coordinating product installations and supporting our Costco partnership. Reporting to the Service Manager, you will be responsible for scheduling installations, handling customer inquiries, and working closely with sales teams to facilitate a smooth process. Additionally, you will manage Costco program documentation, ensure accurate invoicing, and oversee post-installation record-keeping.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you’ll be doing:

• Efficiently schedule product installations, verify charges, manage rescheduling, and collaborate with sales teams to address installation queries.
• Pull necessary permits, maintain accurate records, and prepare detailed installer runs, including work orders, spec sheets, and required payments.
• Handle customer inquiries, respond to install requests within 24 hours, and ensure customer concerns are addressed professionally.
• Assist Sales Consultants with Costco paperwork, facilitate installation bookings, process invoices, and track completion certificates.
• Generate reports, track installation data, and manage post-installation paperwork to ensure timely payments and order completion.

What you need to be successful:

• Proven success in a customer-focused work environment.
• 2+ years of experience in booking and/or client service, preferably in the service or retail industry.
• Strong work ethic, punctuality, and attention to detail.
• Ability to collaborate across departments to resolve issues effectively and promptly.
• Excellent oral, written, and typing communication skills.

Availability:

This is a full-time position and will require you to be available:

Monday to Friday from 8:30am to 5:00pm

Compensation:

$16.50/hr - $17.50/hr

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.