Inside Sales / Warehouse Support

Associated Materials; Nanaimo; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading building products company in Nanaimo is seeking a Branch Inside Sales Support Representative / Warehouseperson to assist customers, process orders, and ensure efficient operations. The ideal candidate will have strong customer service skills, a High School certificate, and the ability to thrive in a fast-paced environment. This role offers a competitive wage, benefits, and opportunities for training and development.

Benefits

Competitive hourly wage

Straight weekdays

Benefits package

Savings Plan with matching contributions

Employee & Family Assistance Program

Training & Development / Tuition Reimbursement

Paid time off

Fitness Reimbursement

Qualifications

• Completed High School certificate a must.
• Experience in the building industry (e.g., hardware store) is valuable.
• Emotional intelligence that facilitates respectful interactions.

Responsibilities

• Acknowledge all customers in person and on the phone.
• Pick orders and prepare them for delivery.
• Enter and process customer orders through Gentek’s order system.

Skills

Customer service

Communication

Multi-tasking

Education

High School certificate

Post-secondary education (asset)

Tools

Order processing software

Computer proficiency

Job description

Branch Inside Sales Support Representative / Warehouseperson

It’s your home. We help make it beautiful.

Leading the exterior, cladding, and window industry for over 55 years, Gentek is known for product excellence and innovation.

What’s In It for You?

• A competitive hourly wage.
• Straight weekdays, so you get the weekends to yourself to unwind and do the things you love! At Gentek, we’re all about work/life balance.
• Competitive benefits package. We’ve got you covered!
• Savings Plan with matching company contributions. Let us help make your future financially secure.
• A free and confidential Employee & Family Assistance Program. Available anytime, anywhere, to help you meet your wellness goals and support you through life’s events.
• An awesome team and a welcoming environment!
• Training & Development / Tuition Reimbursement: It’s not just a job; we want you to have a career with us and we’re here to set you up for success.
• Paid time off: In addition to your vacation, you will have access to paid time for personal matters.
• Fitness Reimbursement: Your health matters and we’re happy to contribute to your fitness goals.

Why We Want You :

At Gentek, we know that a person’s home is their sanctuary. We are a B2B wholesaler and through our customer partners, including contractors, builders, and retail stores, our products reach their final destinations.

As a Branch Inside Sales Support Representative / Warehouseperson, you love to “ACT” :

Acknowledge all customers in person and on the phone; greet them with a smile.

Create great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.

Thank customers after every interaction; we don’t take their partnership with us for granted.

In this client-facing role, you understand the importance of customer service and the foundation of ACT. You will become a product knowledge expert, knowing all about what we sell and how to support our customers. General responsibilities include :

Shipping & Receiving

• Pick orders and prepare them in staging areas for delivery.
• Assist with loading and unloading of delivery trucks.
• Pick orders for immediate pick-up.
• Ensure accuracy of order against paperwork.
• Move incoming product to the designated location in the branch.

Customer Service

• Greet customers as they enter the distribution branch / warehouse, or as they call.
• Serve them immediately or indicate that they will be helped as quickly as we can manage.
• Answer customer inquiries about the materials and services Gentek provides.
• Make it easy for customers to do business with us. You are their business partner.

Order Processing

• Enter and process customer orders through Gentek’s order system.
• Provide accurate and helpful information about products, availability, and delivery status.
• Maintain accurate documentation related to customers and orders.

Please Apply If This Sounds Like You :

• Completed High School certificate a must. Post-secondary education an asset.
• Experience in the building industry (e.g., hardware store, pro-desk) is valuable, but we are willing to train the right candidate.
• Able to read and write word and letter / number sequences.
• Must be computer proficient.
• High compliance with standards, requirements, and processes.
• Emotional intelligence that facilitates respectful and courteous interactions with customers and other Gentek employees.
• Must be able to multi-task, prioritize, and perform in a fast-paced environment.

Who Is Gentek?

Gentek is a leading manufacturer and distributor of vinyl / aluminum siding, windows, and other exterior home improvement building products. With 3 manufacturing facilities and distribution branches coast to coast, we provide our customers with superior products and services. We are committed to providing a great, inclusive work environment for our employees.

As a Branch Inside Sales Support Representative, you will ensure our customers receive the products and information they need and support their projects effectively. If you’re willing to develop your product knowledge and deliver exceptional customer service, we want to hear from you.

Don’t miss your opportunity! Gentek is growing. Come grow with us. If you think you have what it takes to be a Branch Customer Service Representative, apply today! Accommodations for applicants with disabilities are available upon request.